Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention is designed to provide unmatched reliability and support for your IT infrastructure. This premium service offering ensures that you receive extensive technical resources and support, allowing you to make the most of your Hewlett Packard Enterprise (HPE) products. With a focus on rapid issue resolution and minimal downtime, you can maintain seamless operations and maximize productivity.
- Comprehensive Hardware and Software Support: The HPE Foundation Care Service offers extensive support for both hardware and software, ensuring your systems operate efficiently. Benefit from remote diagnosis and on-site hardware repair to minimize disruptions and maintain operational continuity.
- Defective Material Retention: Enjoy the peace of mind that comes with Comprehensive Defective Material Retention. This unique feature allows you to resolve hardware issues without the need to return defective components, protecting your investment and adding significant value to your IT operations.
- Quick Response Times: Experience swift service with a guaranteed response time of just 4 hours for parts and labor. This quick response ensures minimal downtime, enhancing your organization's productivity and allowing you to maintain operations without interruption.
- Long-Term Support: The HPE Foundation Care Service is provided for an extended 5-year duration, offering dependable support throughout the lifecycle of your HPE products. This long-term commitment ensures you continuously receive timely results and maximizes your IT infrastructure's productivity.
- Access to Software Updates: Stay secure and up-to-date with the service's access to essential software updates and patches for covered software products. This feature reduces the risk of vulnerabilities and helps ensure your systems remain efficient and secure.
Technical Details of HPE Foundation Care Service
- Service Type: Extended Service with Comprehensive Defective Material Retention
- Service Duration: 5 Years
- Response Time: 4 Hours for Parts and Labor
- Support Coverage: Hardware and Software Products
- Remote Diagnosis and On-site Repair: Included for hardware support
- Access to Software Updates: Available for supported third-party software
- Basic Software Support: May be included for eligible products
How to Install HPE Foundation Care Service
To install and activate the HPE Foundation Care Service, follow these simple steps:
- Contact your HPE representative or visit the HPE website to purchase the Foundation Care Service.
- Upon purchase, you will receive a service agreement confirmation with all relevant details.
- Ensure that the eligible HPE and third-party products are registered under your service agreement.
- Access the HPE support portal to familiarize yourself with the resources available to you.
- In case of any hardware or software issues, use the provided contact information to reach HPE technical support for immediate assistance.
Frequently Asked Questions
- What is the HPE Foundation Care Service? The HPE Foundation Care Service is a comprehensive support service for HPE hardware and software products, providing remote diagnosis, on-site repair, and access to software updates.
- How long does the service last? The service is offered for a duration of 5 years, ensuring long-term support for your IT infrastructure.
- What is Comprehensive Defective Material Retention? This feature allows you to retain defective materials instead of returning them to HPE, simplifying the repair process and protecting your investment.
- What is the response time for service requests? The HPE Foundation Care Service guarantees a 4 Hour response time for parts and labor, ensuring minimal downtime for your operations.
- Are software updates included? Yes, the service includes access to software updates and patches for both HPE and selected third-party software products.
Customer reviews
Showing - Of Reviews