HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is a premier extended service solution designed to bolster the reliability and availability of your IT infrastructure. Perfect for businesses seeking robust technical support, this five-year service plan ensures that your systems run smoothly, minimizing downtime and maximizing productivity. With a comprehensive blend of hardware and software services, HPE equips your IT team with expert assistance to tackle any challenges that may arise.

• Comprehensive Technical Support: Gain access to HPE’s experienced technical resources who work alongside your IT team to resolve hardware and software problems quickly and effectively.
• On-Site Hardware Repair: Benefit from on-site support that allows for fast resolution of hardware issues, minimizing downtime and ensuring your systems remain operational.
• Remote Diagnosis: Leverage remote diagnosis and support services that ensure problems are identified and addressed promptly without the need for physical intervention.
• Defective Material Retention: Enjoy peace of mind with the Comprehensive Defective Material Retention service, which guarantees that defective parts are retained for your analysis or further action.
• Timely Software Updates: Stay current with access to software updates and patches, including those for selected HPE-supported third-party software products, ensuring your applications are always up-to-date.

Technical Details of HPE Foundation Care Service

• Service Type: Extended Service Plan
• Plan Duration: 5 Years
• Response Time: 4 Hour - Parts and Labor service response time
• Coverage: Includes eligible HPE hardware and selected third-party products
• Support: Remote technical support and on-site hardware repair services provided

How to Install HPE Foundation Care Service

To take advantage of the HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service plan along with your eligible hardware or software products.
2. Ensure you have your HPE product serial number and registration details ready for service activation.
3. Contact HPE support or your authorized distributor to activate your service plan.
4. Once activated, familiarize your IT team with how to access remote support and the procedures for requesting on-site assistance.

Frequently Asked Questions

• What is included in the Comprehensive Defective Material Retention service? The Comprehensive Defective Material Retention service allows you to retain defective parts that are replaced under warranty or service agreements for further analysis or action.
• How do I know if my hardware or software is eligible for HPE Foundation Care Service? Eligibility can be confirmed by contacting HPE directly or referring to the product documentation provided with your hardware or software products.
• What is the response time for on-site support? The response time for on-site support is typically within 4 hours, ensuring that your IT issues are addressed quickly to minimize disruptions to your operations.
• Can I access software updates for third-party products? Yes, for selected HPE-supported third-party software products, you will have access to updates as they become available from the original software manufacturer.
• Is there a limit to the number of service calls I can make under this plan? There is generally no limit to the number of service calls you can make as long as the issues are covered under the terms of the HPE Foundation Care Service plan.