HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential investment for organizations looking to maximize their IT infrastructure's reliability and efficiency. Designed by Hewlett Packard Enterprise (HPE), this extended service plan offers comprehensive hardware and software support tailored to meet the needs of your organization over a five-year period. With this service, you can ensure minimal downtime and maximum productivity, allowing your IT team to focus on strategic initiatives rather than troubleshooting issues.

• Comprehensive Coverage: HPE Foundation Care Service provides extensive hardware and software services, ensuring your IT environment remains operational and efficient with minimal interruptions.
• Expert Support: Gain access to HPE's highly skilled technical resources who collaborate with your IT team to resolve hardware and software problems promptly. Enjoy peace of mind knowing expert help is just a call away.
• Remote Diagnosis and On-site Repair: The service includes remote diagnosis and support, along with on-site hardware repair when necessary, allowing for quick resolution of issues and improved operational continuity.
• Defective Material Retention: With comprehensive defective material retention, you can rely on efficient service that ensures your essential components are retained and reused wherever possible, maximizing cost-effectiveness.
• Fast Response Times: Benefit from a 4-hour parts and labor service response time, ensuring timely resolution of issues and enhancing the dependability of your IT operations.

Technical Details of the Product

This extended service plan includes:

• Service Duration: 5 Years
• Service Type: Extended Service with Comprehensive Defective Material Retention
• Response Time: 4 Hours for Parts and Labor
• Includes Basic Software Support for eligible HPE and selected non-HPE products
• Access to software updates and patches for covered software products

How to Install

Installation of the HPE Foundation Care Service is straightforward:

1. Purchase the HPE Foundation Care Service plan through an authorized HPE distributor or directly from HPE.
2. Once purchased, you will receive a confirmation and service agreement with instructions on how to activate your service.
3. Contact HPE support to provide necessary information about your IT infrastructure and eligible products.
4. Activate the service and begin enjoying the benefits of expert support and maintenance for the next five years.

Frequently Asked Questions

• What does the HPE Foundation Care Service cover?
  This service covers a range of HPE hardware and software products and includes remote diagnosis, on-site repair, and access to software updates and patches.
• How do I know if my products are eligible?
  Contact HPE for a detailed determination regarding which hardware and software products are eligible for this service plan.
• What is the response time for service requests?
  The service includes a 4-hour parts and labor response time to ensure quick resolution of issues.
• Can I retain defective materials?
  Yes, the comprehensive defective material retention service allows for the retention of essential components to promote cost efficiency.
• Is there an option for software support?
  Yes, the plan includes Basic Software Support for eligible HPE products and certain third-party software solutions.