HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an exceptional solution designed to enhance the reliability and availability of your IT infrastructure. This extended service plan offers comprehensive hardware and software support, ensuring that your HPE systems are consistently up and running. With a commitment to superior service, HPE provides you with the expertise and resources needed to resolve any hardware or software issues efficiently, allowing you to focus on your core business operations.

• Comprehensive Hardware and Software Support: The HPE Foundation Care Service encompasses both hardware and software support, providing you with a single point of contact for all your IT needs. This includes remote diagnosis, technical support, and essential software updates.
• Fast On-Site Hardware Repair: In the event of a hardware failure, HPE’s skilled technicians are available to provide on-site repair services. This ensures minimal downtime and restores your operations promptly.
• Defective Material Retention: This unique feature allows you to retain defective parts, giving you the flexibility to manage hardware issues without additional costs or delays. This is particularly useful for troubleshooting and repairs, ensuring your investment is protected.
• Quick Response Time: Enjoy peace of mind with a guaranteed 4-hour response time for parts and labor services. This ensures that any issues are addressed rapidly, minimizing disruption to your business.
• Five-Year Service Duration: With a generous five-year service duration, the HPE Foundation Care Service guarantees long-term support and reliability, allowing you to maximize efficiency and productivity over time.

Technical Details of Product

• Service Type: Extended Service with Comprehensive Defective Material Retention
• Duration: 5 Years
• Response Time: 4 Hours for Parts and Labor
• Support Coverage: HPE hardware and eligible third-party software
• Service Includes: Remote diagnosis, on-site repair, software updates, and patches

How to Install

To install HPE Foundation Care Service, follow these steps:

1. Purchase the HPE Foundation Care Service plan that aligns with your hardware and software requirements.
2. Contact HPE support to initiate the service and verify eligibility for your specific products.
3. Coordinate with your IT team to ensure that all necessary hardware and software details are provided to HPE.
4. Ensure that your systems are configured correctly to receive remote support and updates.
5. Begin utilizing the services offered as per your plan, ensuring you're always equipped with the latest support and updates from HPE.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates and patches.
• Does the service cover third-party software?
  Yes, the service may include Basic Software Support and Collaborative Call Management for certain selected non-HPE software products.
• How quickly can I expect support from HPE?
  HPE guarantees a 4-hour response time for parts and labor services, ensuring quick resolution of your issues.
• Can I retain defective parts?
  Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts, which can aid in troubleshooting and repairs.
• Is the service duration flexible?
  The standard service duration for the HPE Foundation Care Service is five years, providing extensive long-term support. Custom options may be available upon request.