HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 6200f 24g Svc

HPESKU: 7572319

Price:
Sale price$1,965.35

Description

Maximize uptime and protect your critical IT infrastructure with the HPE Foundation Care Service. This comprehensive, multi-faceted support plan combines hardware and software coverage to help keep your environment available and productive. Designed for organizations that need predictable total cost of ownership and rapid issue resolution, this extended service delivers on-demand expertise from Hewlett Packard Enterprise (HPE) technicians, remote diagnostics, on-site hardware repair when needed, and the unique Comprehensive Defective Material Retention program. Whether you’re running enterprise servers, storage, networking, or supported software, Foundation Care with Defective Material Retention is built to minimize downtime, simplify maintenance, and accelerate problem resolution—so your IT team can focus on core business priorities.

  • 4-hour service response for parts and labor ensures rapid escalation and fulfillment, reducing downtime and keeping critical workloads online.
  • 5-year extended coverage provides long-term protection that aligns with the lifecycle of your hardware and software investments, delivering predictable budgeting and sustained performance.
  • Remote diagnosis and support help triage issues quickly, enabling proactive problem identification and faster repairs without unnecessary site visits.
  • On-site hardware repair when required minimizes disruption and restores operations directly at your location, optimizing system availability.
  • Defective Material Retention (DM Retention) is included to help you manage mishaps with defective components, reducing downtime and simplifying post-failure replacement logistics.

Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 6200f 24g Svc

  • Comprehensive hardware and software services designed to increase IT availability for covered systems.
  • Remote diagnosis and support, followed by on-site hardware repair if needed to resolve issues and minimize downtime.
  • For eligible hardware-covered software, Basic Software Support plus access to software updates and patches; updates for selected third-party software are included as provided by the original software manufacturer.
  • A dedicated DM retention program helps manage defective components, accelerating replacements and reducing operational disruption after hardware faults.
  • A full 5-year service period to ensure long-term efficiency, reliability, and precise results aligned with device lifecycles.
  • 4-hour parts-and-labor response time to accelerate issue resolution and maintain consistent system availability.
  • Remote diagnostics combined with on-site support for hardware, plus collaboration on software matters with HPE resources and, where applicable, non-HPE software teams.
  • Predictable total cost of ownership, improved productivity, and minimized downtime through fast, expert-driven service coverage.

How to install HPE Foundation Care Service

  • Contact your HPE account representative or authorized channel partner to initiate Foundation Care Service enrollment for your eligible hardware and software assets.
  • Provide accurate product identifiers (SKU/UPC where available), serial numbers, and a complete asset list to ensure correct coverage mapping and eligibility.
  • Confirm the intended coverage window, preferred service level, and on-site or remote-support expectations to align with your organization’s operational needs.
  • Validate any software components eligible for Basic Software Support and determine if Collaborative Call Management will be activated for selected non-HPE software—this helps streamline issue routing and resolution.
  • Establish a service contact and escalation path with HPE so that requests can be filed quickly and routed to the appropriate technical specialists, ensuring a seamless activation process.

Frequently Asked Questions

  • What is included in the Comprehensive Defective Material Retention (DM Retention) portion? The DM Retention program provides support for defective components, enabling faster replacement and return-to-service processes to minimize downtime after hardware faults.
  • How long does the service last? The Extended Service is a 5-year coverage plan, designed to align with typical hardware and software lifecycles and to deliver long-term reliability and budgeting predictability.
  • What types of support are offered? The service includes remote diagnosis and support for hardware and software, on-site hardware repair when necessary, and access to updates and patches for eligible HPE software and selected third-party software as supplied by the original manufacturers.
  • What is the response time? The service features a 4-hour response time for parts and labor, helping to minimize downtime and quickly move toward resolution.
  • Is software coverage included for non-HPE products? Yes, for selected non-HPE software, Collaborative Call Management may be included, and updates for supported third-party software are provided as they become available from the original software manufacturer.
  • Who can activate this service? The activation is processed through HPE or an authorized channel partner, typically requiring proof of eligible hardware and software assets, together with the customer’s service agreement and contact details for on-site scheduling and remote support.

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