HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service

Ensure the continuous operation and reliability of your IT infrastructure with the HPE Foundation Care Service with Comprehensive Defective Material Retention. This extended service plan, spanning 5 years, is designed to provide businesses with comprehensive hardware and software support, ensuring that your systems remain operational and efficient. HPE’s technical resources are at your disposal, delivering reliable assistance to help resolve issues swiftly and effectively.

• Comprehensive Support: The HPE Foundation Care Service covers both hardware and software, ensuring that you have access to expert assistance whenever you need it. From remote diagnosis to on-site repair, you can trust HPE to resolve hardware and software issues effectively.
• Predictable Costs: With a fixed-term service plan, you can maintain a predictable total cost of ownership, allowing your business to budget effectively without worrying about unexpected repair costs.
• Defective Material Retention: This unique feature offers comprehensive defective material retention, ensuring that you have peace of mind knowing that you can retain certain defective parts for further analysis or compliance purposes, enhancing efficiency in your operations.
• Next Business Day Service: Enjoy the advantage of a Next Business Day service response time for parts and labor, ensuring that your IT issues are addressed promptly to minimize downtime and maintain your productivity levels.
• Extended Coverage: With a 5-year service duration, you can ensure maximum productivity for your organization while receiving timely support and updates, keeping your infrastructure in top shape.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 5 Years
• Response Time: Next Business Day for Parts and Labor
• Coverage: Hardware and Software Support
• Defective Material Retention: Comprehensive

How to Install

1. Purchase the HPE Foundation Care Service through an authorized HPE partner or directly from HPE.

2. Upon purchase, you will receive confirmation of your service agreement along with necessary details.

3. Ensure that your HPE hardware and software products are registered under the service agreement to enable full coverage.

4. For immediate support, contact HPE’s technical resources as needed, utilizing the service resources outlined in your agreement.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?

  The service includes remote diagnosis and support, on-site hardware repair, access to software updates, and patches for both HPE and select third-party products.

• Are third-party software products covered?

  Yes, selected third-party software products may be included. Contact HPE for more information on eligible software.

• Can I retain defective parts?

  Absolutely! The comprehensive defective material retention feature allows you to keep specific defective parts for analysis and compliance purposes.

• What is the response time for service requests?

  Response time for parts and labor is set to Next Business Day, ensuring timely resolutions to your IT issues.

• How can I get support?

  Support can be accessed by contacting HPE’s technical resources, as outlined in your service agreement.