HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty is designed to provide robust support for your Hewlett Packard Enterprise (HPE) products, ensuring your IT infrastructure remains reliable and efficient. Ideal for organizations that demand uninterrupted service and quick recovery solutions, this comprehensive support service minimizes downtime, optimizes productivity, and guarantees peace of mind when facing potential technical issues.

• Comprehensive Hardware and Software Support: Benefit from unparalleled technical support for both HPE products and selected third-party offerings, ensuring rapid resolution of any issues that may arise.
• Remote Diagnosis and On-Site Repair: Experience the convenience of remote troubleshooting to swiftly address problems, with the option for on-site hardware repairs if necessary, reducing disruptions to your daily operations.
• Enhanced Software Services: Stay ahead with essential software updates and patches for HPE-supported products, as well as select third-party software, allowing for optimal performance and security.
• 4-Hour Response Time: HPE Foundation Care Service commits to a rapid 4-hour response time for parts and labor, ensuring that your IT systems are back in operation as quickly as possible.
• 1-Year Service Duration: Enjoy a full year of dependable support, maintenance, and coverage, guaranteeing the efficiency and reliability of your IT infrastructure.

Technical Details of Product

The HPE Foundation Care Service includes:

• Comprehensive Defective Material Retention
• Remote technical support
• Access to software updates and patches for HPE-supported products
• On-site hardware repair services
• Basic Software Support and Collaborative Call Management for eligible software

How to Install

Installing the HPE Foundation Care Service is simple and straightforward:

1. Contact your HPE sales representative to discuss your specific needs and confirm your eligibility for the service.
2. Upon purchasing the service, you will receive confirmation and pertinent information regarding how to access support.
3. Ensure that your HPE products are registered under the service to facilitate a seamless support experience.
4. Utilize HPE's online portal or contact their technical support team whenever you require assistance.

Frequently Asked Questions

• Q: What products are covered under HPE Foundation Care Service? A: The service encompasses a variety of hardware and software products from HPE, along with selected third-party offerings. For a detailed list of eligible items, please contact HPE directly.
• Q: What is the response time for on-site support? A: The HPE Foundation Care Service guarantees a swift response time of 4 hours for parts and labor, ensuring quick resolution of any issues that may occur.
• Q: Can I extend my service beyond one year? A: Yes, HPE provides options for renewing your service, assuring continued support and coverage for your IT infrastructure.
• Q: How do I access software updates and patches? A: As a subscriber to the service, you will have access to software updates and patches through HPE's online portal or via their technical support team, contingent upon the product.
• Q: Is training available for using the services provided? A: HPE offers various resources and documentation to assist you in maximizing the benefits of the Foundation Care Service. You can also inquire about potential training options during your consultation.