Description
The HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty offers an essential support solution designed to boost the reliability and performance of your IT infrastructure. This service is perfect for organizations looking to safeguard their investment in HPE and selected third-party products. With a blend of comprehensive hardware and software services, HPE provides the expertise needed to maintain and enhance your IT systems efficiently.
- Comprehensive Support: HPE Foundation Care Service provides extensive hardware and software support to ensure your IT systems are always available. This service allows your IT team to tap into HPE's technical resources to resolve issues quickly and efficiently.
- Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support. If required, HPE will dispatch technicians for on-site hardware repair, ensuring that any issues are addressed promptly, minimizing downtime.
- Defective Material Retention: This service includes comprehensive defective material retention support, which allows you to manage and control any mishaps with your hardware effectively. This feature ensures that your organization is prepared for unexpected challenges.
- Next Business Day Response: With a Next Business Day response for parts and labor, HPE Foundation Care Service guarantees timely completion of tasks, enhancing the reliability of your equipment and boosting overall productivity within your organization.
- Software Updates and Patches: For software products covered under HPE Foundation Care, you'll receive remote technical support along with access to the latest software updates and patches. This ensures that your systems stay current and function at their best.
Technical Details of Product
The HPE Foundation Care Service provides a one-year extended warranty period that includes:
- Remote technical support and diagnosis.
- On-site hardware repair as needed.
- Comprehensive defective material retention service.
- Access to software updates and patches for eligible products.
- Next Business Day service response for parts and labor.
How to Install
Installing the HPE Foundation Care Service is a straightforward process:
- Contact HPE or your HPE representative to initiate the renewal process for the Foundation Care Service.
- Provide the necessary details regarding your current hardware and software environment.
- Complete any required paperwork and agree to the service terms.
- Once the renewal is confirmed, HPE will begin the coverage period, providing you with immediate access to support resources.
- Keep your organization informed about how to access remote technical support as well as the process for on-site repairs, if needed.
Frequently Asked Questions
1. What is included in the HPE Foundation Care Service?
The HPE Foundation Care Service includes remote technical support, on-site hardware repair, defective material retention, software updates, and Next Business Day response times.
2. How does defective material retention work?
Defective material retention allows you to manage and retain defective parts for your equipment, providing flexibility and control in handling any potential mishaps.
3. Is software support included for non-HPE products?
Yes, HPE Foundation Care Service may include Basic Software Support and Collaborative Call Management for selected non-HPE software products. Contact HPE to find out which products are eligible.
4. What is the expected response time for on-site repairs?
The service guarantees a Next Business Day response time for parts and labor, ensuring timely repairs and minimal disruption to your operations.
5. How long is the service duration for this warranty?
The HPE Foundation Care Service provides coverage for a duration of one year, ensuring maximum productivity and timely results for your organization.
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