HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty

Introducing the HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year Warranty. This service is specifically designed to enhance the availability and reliability of your IT infrastructure, providing comprehensive hardware and software support from Hewlett Packard Enterprise (HPE) experts. With this service, you can focus on your core business while HPE takes care of your IT needs, ensuring smooth operations and minimized downtime.

• Comprehensive Support: Gain access to HPE's extensive technical resources, enabling your IT team to resolve hardware and software issues effectively. This service ensures that both HPE and selected third-party products are supported, providing a holistic solution for your IT environment.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnostics to quickly identify problems. If issues cannot be resolved remotely, on-site hardware repair is available, ensuring minimal disruption to your operations.
• Basic Software Support: For eligible HPE hardware products, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, giving you peace of mind that your entire IT ecosystem is covered.
• Software Updates and Patches: Access critical software updates and patches through HPE, including updates for selected HPE-supported third-party software products, ensuring your systems are always up-to-date and secure.
• Fast Response Times: Experience the efficiency of a 4-hour parts and labor service response time. With expert support readily available, you can rest assured knowing that help is just a call away.

Technical Details of Product

• Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
• Duration: 1 Year
• Warranty: Post Warranty (Renewal)
• Response Time: 4 Hours for Parts and Labor
• Included Services: Remote diagnosis, on-site hardware repair, Basic Software Support, software updates/patches, Collaborative Call Management

How to Install

To initiate your HPE Foundation Care Service:

1. Contact HPE sales representatives to purchase the service, ensuring you specify the Comprehensive Defective Material Retention option.
2. Once purchased, you will receive confirmation and details regarding the service activation.
3. Integrate the service into your IT support workflow, making sure your IT team is aware of the resources available and how to access them.
4. For any issues, reach out to HPE’s technical support for guidance, and leverage the available remote diagnostics and on-site repair options as needed.

Frequently Asked Questions

1. What is HPE Foundation Care Service?

HPE Foundation Care Service provides comprehensive hardware and software support, including remote assistance, on-site repairs, and access to software updates for eligible HPE products.

2. What does Comprehensive Defective Material Retention entail?

This service includes the retention of defective materials to minimize inventory costs while maximizing the reliability and dependability of your IT infrastructure.

3. How quickly can I expect a response?

The service guarantees a response time of 4 hours for parts and labor, ensuring rapid resolution of issues to keep your systems running smoothly.

4. Are software products included in the service?

Yes, eligible software products may be included, providing you with remote technical support, updates, and patches as necessary.

5. How can I renew my service?

To renew your service, simply contact your HPE representative before the expiration of the current service term to discuss renewal options and ensure continued coverage.