HPE Foundation Care Service with Comprehensive Defective Material Retention - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Service with Comprehensive Defective Material Retention is an essential post-warranty solution designed to enhance the reliability and performance of your IT infrastructure. This service provides comprehensive hardware and software support, ensuring that your HPE products operate at peak efficiency. With a commitment to minimizing downtime, HPE Foundation Care ensures your IT systems remain functional and available whenever required.

• Comprehensive Coverage: The HPE Foundation Care Service offers extensive support for both hardware and software, including remote diagnosis, on-site repairs, and access to vital software updates and patches.
• Defective Material Retention: Enjoy peace of mind with the comprehensive defective material retention service, allowing you to retain defective parts for further analysis and assurance of quality.
• Quick Response Times: HPE guarantees a 4-hour parts and labor service response time, enabling your organization to address any potential issues rapidly and efficiently, thereby minimizing downtime.
• Extended Warranty: The service is structured as a 1-year warranty renewal, ensuring that you maintain uninterrupted coverage and service for your HPE products.
• Expert Technical Support: Access to HPE's knowledgeable technical resources means your IT team can collaborate effectively to resolve hardware and software challenges swiftly.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Post Warranty Renewal
• Response Time: 4 Hours for Parts and Labor
• Service Features: Comprehensive Defective Material Retention, Remote Diagnosis, On-site Repairs
• Includes: Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install

Installing HPE Foundation Care Service is straightforward. Once you purchase the service, follow these simple steps:

• Contact HPE Support to activate your service contract and verify your eligible hardware and software products.
• Ensure your IT team is aware of the support options available, including remote diagnosis and on-site service.
• Regularly check for updates on supported software to keep your systems up-to-date and secure.
• Utilize HPE's collaborative call management service for best practices in addressing software-related issues.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?
  It includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates and patches.
• How long does the service last?
  The service duration is one year, and it can be renewed based on your organization's needs.
• What is defective material retention?
  This feature allows you to retain defective parts, providing opportunities for further analysis and ensuring quality assurance.
• What is the response time for service calls?
  HPE guarantees a 4-hour response time for parts and labor, ensuring your IT issues are addressed promptly.
• Can I use this service for non-HPE software?
  Yes, the service includes collaborative call management for selected non-HPE software products.