HPE Foundation Care Software Support - 1 Year - Service

HPE Foundation Care Software Support is a comprehensive service designed to maximize the availability and reliability of your IT infrastructure. With proactive collaboration between Hewlett Packard Enterprise (HPE) technical resources and your IT team, this 1-year service helps you quickly resolve hardware and software problems across HPE and select third‑party products. For hardware covered under Foundation Care, you receive remote diagnosis and support, with on-site hardware repair available when necessary to resolve issues. When software is part of your coverage, HPE provides remote technical support and ongoing access to software updates and patches. Updates for eligible HPE-supported third‑party software are included as they’re released by the original vendor. This service aligns with a busy IT environment, offering efficient email and phone support, dependable response times, and a durable, year‑long commitment to uptime and peace of mind. By protecting your investment and delivering added value through increased reliability, Foundation Care Software Support helps your organization maintain momentum without sacrificing performance or security.

• Comprehensive hardware and software services designed to increase the availability and reliability of your IT infrastructure.
• Remote diagnosis and support from HPE technical resources, with on-site hardware repair if required to resolve issues.
• For eligible hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software.
• Software products covered include remote technical support and access to software updates and patches, including updates for select HPE‑supported third‑party software as provided by the original vendor.
• 2-hour phone support service response time to ensure timely issue resolution, plus a 1-year service duration for sustained dependability.

Technical Details of HPE Foundation Care Software Support - 1 Year - Service

• Service duration: 1 year from activation date, designed to maximize dependability and uptime for your IT environment.
• Coverage scope: Remote diagnosis and support for hardware issues; on-site hardware repair when necessary to resolve a failure or fault.
• Software support: Remote technical support for software products covered, with access to software updates and patches as they become available.
• Third-party software updates: Updates for selected HPE-supported third-party software are included as provided by the original software vendor, where applicable.
• Software engagement: Basic Software Support and Collaborative Call Management may be included for eligible non-HPE software running on covered hardware.
• Response and resolution: 2-hour phone support service response time to accelerate issue triage and resolution.
• Delivery model: Remote assistance complemented by on-site repair options to minimize downtime and preserve service levels.
• Eligibility and scope: Availability and exact coverage may vary by product; confirm with HPE for specifics related to your devices and software.

How to install HPE Foundation Care Software Support — 1 Year Service

• Verify eligibility with your HPE representative or through the official HPE support channel to confirm which hardware and software assets are covered.
• Gather essential details about each device, including model, serial number, asset tag, and a current list of installed software and versions.
• Initiate service activation by submitting the request to HPE to activate Foundation Care Software Support on the specified hardware and software.
• Coordinate with HPE to schedule onboarding and any necessary remote access or onsite provisioning, ensuring your IT team can work smoothly with HPE engineers.
• Once activated, begin using the service and maintain documentation of service IDs, contact channels, and escalation paths for ongoing support.

Frequently asked questions

• Q: What does HPE Foundation Care Software Support include?
• A: It includes remote diagnosis and support for hardware, on-site repair if needed, software support with updates and patches for covered software, and, for eligible hardware, optional Basic Software Support and Collaborative Call Management for selected non-HPE software. The service runs for 1 year and provides a 2-hour phone response time to help resolve issues quickly.
• Q: How long does the service last?
• A: The service is active for 12 months from activation, offering a consistent, year‑long coverage window to protect your IT investment and maintain uptime.
• Q: Are software updates included?
• A: Yes. HPE provides remote technical support and access to software updates and patches for covered software. Updates for select HPE‑supported third‑party software are included as they are released by the original vendor.
• Q: What about non-HPE software?
• A: For eligible non-HPE software running on covered hardware, Foundation Care may include Basic Software Support and Collaborative Call Management to help manage and resolve issues more efficiently.
• Q: How fast is the support response?
• A: The service offers a 2-hour phone support response time to ensure timely triage and progress toward resolution.
• Q: Do I need on-site support?
• A: On-site hardware repair is available when remote diagnosis indicates that on-site intervention is necessary to resolve a hardware issue.