HPE Foundation Care Software Support - 3 Year - Service

The HPE Foundation Care Software Support is a crucial service tailored for businesses that aim to enhance their IT infrastructure's reliability and performance. This comprehensive support package integrates both hardware and software services to ensure seamless operations, minimizing downtime and maximizing productivity. By utilizing HPE's technical resources, you can rest assured that expert assistance is just a call away, whenever hardware malfunctions or software issues arise.

• Comprehensive Coverage: The HPE Foundation Care Service provides holistic hardware and software support, allowing your business to remain operational with minimal interruptions.
• Rapid Response Time: Enjoy an impressive 2-hour phone support response time, ensuring urgent issues are addressed promptly and business continuity is maintained.
• Three-Year Commitment: With a service duration of three years, HPE Foundation Care guarantees long-term reliability and consistent support for your IT systems.
• Access to Software Updates: Stay protected against vulnerabilities and enhance system performance with access to the latest software updates and patches from HPE.
• Email Support Service: The service includes an email support option, allowing you to quickly report issues and seek assistance through multiple channels.

Technical Details of the Product

• Service Type: Hardware and Software Support
• Support Duration: 3 Years
• Response Time: 2 Hours for Phone Support
• Includes: Remote diagnosis, on-site hardware repair, software updates, and email support
• Eligibility: Covers various HPE hardware products and selected third-party software

How to Install

To install the HPE Foundation Care Software Support service, please follow these simple steps:

1. Contact HPE or your HPE reseller to purchase the service and confirm eligibility for your hardware and software products.
2. Upon confirmation of your purchase, you will receive documentation detailing how to access support services and resources.
3. Ensure your IT team is familiar with the available support channels (phone, email) and understands how to utilize them effectively.
4. Keep track of your service entitlements and service level agreements (SLAs) for future reference.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care Software Support? HPE Foundation Care supports various HPE hardware products and selected third-party software. For specifics, it is best to contact HPE directly.
• How does the remote diagnosis work? HPE technical resources will connect remotely to assess your system's issues and provide troubleshooting guidance or solutions.
• Can I upgrade my service level? Yes, depending on your business needs, you can discuss upgrading your service level with HPE or your HPE reseller.
• What should I do if I encounter an issue outside of business hours? HPE offers various support options. Please check the support documentation provided upon purchase for availability and contact methods.
• Is on-site support included in the service? Yes, for hardware issues that cannot be resolved remotely, on-site support is part of the service.