HPE Foundation Care Software Support - 3 Year - Service

The HPE Foundation Care Software Support - 3 Year Service provides a comprehensive safety net for your IT infrastructure. Designed by Hewlett Packard Enterprise (HPE), this service aims to enhance the availability and reliability of your hardware and software systems. With HPE's expert technical resources at your disposal, you can focus on your business while ensuring that any hardware or software issues are efficiently resolved.

• Comprehensive Support: Gain peace of mind with 24/7 remote diagnosis and support from HPE's experienced technical team, ready to tackle your hardware and software challenges.
• On-Site Hardware Repair: In the event of a hardware malfunction, enjoy swift on-site repair services to minimize downtime and keep your operations running smoothly.
• Software Updates & Patches: Stay current with access to essential software updates and patches, including those for selected third-party products supported by HPE.
• Collaborative Call Management: For eligible HPE hardware products, benefit from collaborative call management, ensuring streamlined communication during troubleshooting.
• Quick Response Times: Experience maximum efficiency with a 2-hour phone support service response time, ensuring quick resolutions to your urgent technical issues.

Technical Details of the Product

• Service Type: Software Support
• Duration: 3 Years
• Support Availability: 24/7
• Response Time: 2-Hour Phone Support
• Includes: Remote Support, On-Site Repair, Software Updates, Collaborative Call Management

How to Install

To get started with the HPE Foundation Care Software Support service, follow these simple steps:

1. Purchase the HPE Foundation Care Software Support - 3 Year Service through a certified vendor.
2. Once your purchase is confirmed, you will receive information on how to register your hardware and software products for support.
3. Follow the registration instructions provided to associate your products with the HPE support service.
4. Set up your account with HPE to access the support portal and resources.
5. Contact HPE's support team for any assistance needed during the registration process.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care Software Support?
  The service covers eligible HPE hardware and selected non-HPE software products. Please contact HPE for specific details.
• How do I access technical support?
  You can access technical support 24/7 via phone or through the HPE support portal when your products are registered.
• Is on-site repair included in the service?
  Yes, on-site hardware repair is included for eligible hardware products when necessary to resolve an issue.
• What is the response time for phone support?
  HPE Foundation Care offers a 2-hour phone support response time for urgent issues.
• Will I receive software updates during the service period?
  Yes, you will have access to software updates and patches for HPE-supported and selected third-party software products as they become available.