HPE Foundation Care Software Support - 3 Year - Service

HPE Foundation Care Software Support is an essential service designed to enhance the availability and performance of your IT infrastructure. This comprehensive service from Hewlett Packard Enterprise (HPE) combines both hardware and software support, ensuring that your organization can operate smoothly and efficiently. With a commitment to resolving technical issues swiftly, HPE Foundation Care provides you with the peace of mind you need to focus on your core business objectives.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers an all-inclusive service that covers both hardware and software components, assisting your IT team in resolving issues related to HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support for hardware issues, with the option of on-site hardware repair whenever necessary, ensuring minimal downtime.
• Basic Software Support: For eligible HPE hardware products, the service encompasses Basic Software Support, enabling your organization to receive assistance for software-related challenges and updates.
• Collaborative Call Management: HPE Foundation Care facilitates Collaborative Call Management for select non-HPE software, providing a seamless support experience to manage and resolve software issues effectively.
• Fast and Reliable Support: Benefit from an Email Support service to address your concerns and a 2-hour phone support response time, ensuring that your technical issues are managed with maximum reliability.

Technical Details of Product

HPE Foundation Care Software Support is a 3-year service that ensures comprehensive coverage for your IT infrastructure. With continuous access to HPE's technical resources and industry-leading expertise, you can expect timely resolutions to your technical issues. The service also includes access to software updates and patches for both HPE-supported and select third-party software products as they are released by original software manufacturers.

How to Install

To install HPE Foundation Care Software Support, follow these simple steps:

1. Purchase the HPE Foundation Care Software Support service for your eligible HPE hardware and software products.
2. Once your purchase is confirmed, you'll receive detailed instructions on how to register your products for support.
3. Access the support portal provided by HPE to create service requests, access updates, and connect with technical resources.
4. For any installation-related queries, reach out to HPE's customer support for assistance.

Frequently Asked Questions

What is included in the HPE Foundation Care Software Support service?

The service includes remote diagnosis, technical support, on-site hardware repair, access to software updates, and assistance for eligible third-party software products.

How long does the support last?

The HPE Foundation Care Software Support service lasts for 3 years, ensuring ongoing support for your IT infrastructure.

Is third-party software support included?

Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software, allowing for a more comprehensive support experience.

What is the response time for support requests?

HPE provides a 2-hour phone support response time, ensuring that urgent technical issues are addressed promptly.

How do I contact HPE for support?

You can contact HPE support through the email service included in your package, or by accessing the support portal for further assistance.