HPE Foundation Care Software Support - 3 Year - Service

Ensure the smooth operation of your IT infrastructure with the HPE Foundation Care Software Support - 3 Year Service. This robust support service from Hewlett Packard Enterprise (HPE) is designed to maximize the availability and performance of your HPE and selected third-party hardware and software products. Benefit from professional assistance as your IT team partners with HPE’s technical resources to resolve any issues efficiently, ensuring your systems are always up and running.

• Comprehensive Hardware and Software Support: HPE Foundation Care provides extensive support for both hardware and software, enabling a seamless experience for your IT team and ensuring quick resolutions to potential problems.
• Remote Diagnosis and On-Site Repair: If an issue arises, HPE experts offer remote diagnosis to identify the problem quickly. If necessary, on-site hardware repairs are provided to rectify the situation, ensuring minimal downtime.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products, allowing you to benefit from collaborative call management for selected non-HPE software products.
• Access to Software Updates: Stay current with the latest features and security patches thanks to HPE’s commitment to providing remote technical support and access to software updates and patches for both HPE and select third-party products.
• Exceptional Response Times: Enjoy peace of mind with a 2-hour phone support service response time, ensuring your issues are addressed swiftly and effectively, enhancing your operational reliability.

Technical Details of the Product

• Service Duration: 3 years
• Support Types: Remote diagnosis, on-site hardware repair, Basic Software Support
• Software Updates: Access to updates and patches for HPE-supported third-party software
• Communication: Email support included
• Response Time: 2 hours for phone support

How to Install

To get started with HPE Foundation Care Software Support, follow these steps:

1. Purchase the HPE Foundation Care Software Support - 3 Year service through your authorized HPE reseller or from the HPE website.
2. Upon purchase, you will receive a confirmation email with your service agreement details and instructions on how to access support.
3. Contact HPE technical support using the contact information provided in your service confirmation email to set up your account.
4. Provide your IT team with details of the support services available, ensuring they know how to reach out to HPE for assistance.
5. Stay updated with the latest software patches and updates by regularly checking in with HPE's online support portal.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?
The service covers eligible HPE hardware and software products, as well as selected third-party products. Please contact HPE for specific eligibility details.

2. How do I know if my software is eligible for Basic Software Support?
You can find out if your software is eligible by checking the details in your service agreement or contacting HPE support for assistance.

3. Is on-site support available for all hardware issues?
On-site support is provided only if remote diagnosis indicates that on-site repair is necessary. HPE technicians will assess the situation and arrange for on-site support as needed.

4. How can I access software updates?
Software updates and patches can be accessed through HPE's online support portal or will be provided by HPE during technical support interactions.

5. What is the response time for email support?
While phone support has a guaranteed 2-hour response time, email support response times may vary based on the volume of inquiries but typically are addressed as quickly as possible.