HPE Foundation Care Software Support - 4 Year - Service

HPE Foundation Care Software Support is designed to provide extensive hardware and software services to enhance the availability and performance of your IT infrastructure. This service ensures that your systems are running smoothly with minimal downtime, allowing your organization to maintain productivity and efficiency. With HPE’s expert technical resources at your disposal, you can tackle any hardware or software challenges that arise, ensuring your IT environment remains robust and reliable.

• Comprehensive Support: HPE Foundation Care Service offers extensive hardware and software support, including remote diagnosis and troubleshooting, ensuring that your IT infrastructure remains operational and efficient.
• On-Site Hardware Repair: In the event of hardware issues that cannot be resolved remotely, HPE provides on-site repair services to minimize downtime and get your systems back online quickly.
• Basic Software Support: For eligible HPE hardware products, this service includes Basic Software Support, which aids in managing software-related issues and ensuring your applications run smoothly.
• Collaborative Call Management: This feature allows for efficient management of issues related to selected third-party software, helping you resolve problems faster with expert guidance from HPE.
• Regular Software Updates: HPE Foundation Care Service provides remote access to software updates and patches, ensuring that your systems are equipped with the latest features and security enhancements.

Technical Details of Product

• Service Duration: 4 Years
• Phone Support Response Time: 2 Hours
• Includes Remote Diagnosis and Support
• On-Site Hardware Repair Services
• Access to Software Updates and Patches

How to Install

To install and activate HPE Foundation Care Software Support:

1. Purchase the HPE Foundation Care service plan that best suits your needs.
2. Contact HPE to register your eligible hardware and software products.
3. Follow the provided guidelines to ensure proper configuration and setup of your IT systems.
4. Utilize the remote support services by contacting HPE for any technical issues or assistance.
5. Regularly check for software updates and patches through your HPE support portal to maintain optimal performance.

Frequently Asked Questions

What is included in HPE Foundation Care Software Support?

The service includes remote diagnosis, on-site hardware repair, Basic Software Support for eligible hardware, access to software updates, and collaborative call management for selected third-party software.

How quickly can I expect a response when I contact support?

HPE offers a 2-hour phone support response time to ensure that your technical issues are addressed promptly.

Is HPE Foundation Care available for third-party software?

Yes, HPE Foundation Care includes collaborative call management for selected third-party software, providing you with comprehensive support for your IT environment.

How do I know if my products are eligible for HPE Foundation Care?

To determine eligibility, contact HPE directly. They will provide you with information regarding which hardware and software products qualify for this service.

Can I extend my HPE Foundation Care support beyond 4 years?

Yes, you can inquire about extending your support plan with HPE as you approach the end of your current service duration.