HPE Foundation Care Software Support - 4 Year - Service

HPE Foundation Care Software Support is an essential service designed to enhance the performance and reliability of your IT infrastructure. This robust support package combines hardware and software services tailored to meet the demands of modern business environments. With HPE’s dedicated technical resources, you will receive unparalleled assistance to quickly resolve any hardware and software issues, ensuring that your systems remain up and running without a hitch.

• Comprehensive Coverage: HPE Foundation Care offers extensive support for both HPE hardware and selected third-party products, ensuring you receive the help you need to maintain your IT infrastructure.
• Remote Diagnosis and Support: Enjoy 24/7 access to remote technical support for rapid diagnosis and solutions, allowing you to minimize downtime and keep your operations running smoothly.
• On-Site Hardware Repair: In instances where remote support isn’t enough, HPE Foundation Care provides on-site hardware repair services to address issues quickly and effectively.
• Software Updates and Patches: Stay ahead of potential problems with ongoing access to software updates and patches for both HPE and selected third-party software products, keeping your systems secure and up-to-date.
• Reliable Response Times: Benefit from a 2-hour phone support response time, ensuring that any urgent issues are addressed with maximum efficiency and providing peace of mind to your IT team.

Technical Details of HPE Foundation Care Software Support

• Service Duration: 4 Years
• Support Types: Hardware repair, Software updates, Remote technical support
• Response Time for Phone Support: 2 Hours
• Eligible Products: HPE hardware products and selected third-party software

How to Install HPE Foundation Care Software Support

To begin utilizing the HPE Foundation Care Software Support, follow these simple steps:

• Contact HPE to verify the eligibility of your hardware and software products for support coverage.
• Once confirmed, complete and submit any required documentation to initiate your service agreement.
• Upon activation, integrate your support credentials into your IT management system for seamless access to resources and support.
• Familiarize your IT team with the support resources available, including documentation, contact details, and escalation procedures.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?

  HPE Foundation Care supports HPE hardware products and selected third-party software. It is recommended to contact HPE for specific product eligibility details.

• Is on-site support included in the service?

  Yes, on-site hardware repair is part of the service if remote diagnosis and support do not resolve the issue.

• What is the response time for technical support?

  The service guarantees a 2-hour response time for phone support, ensuring urgent matters are prioritized.

• Are software updates included?

  Yes, HPE Foundation Care provides access to software updates and patches for HPE-supported third-party software products as they become available.

• How long does the service last?

  The HPE Foundation Care Software Support comes with a duration of 4 years, ensuring long-term coverage and assistance.