HPE Foundation Care Software Support - 4 Year - Service

The HPE Foundation Care Software Support is a robust service designed to enhance the reliability and efficiency of your IT infrastructure over a comprehensive four-year term. By leveraging the technical resources of Hewlett Packard Enterprise (HPE), this service not only provides immediate assistance for hardware and software issues but also ensures your critical systems remain operational and up-to-date with the latest software updates and patches. Experience peace of mind knowing that you have expert support at your fingertips, ready to assist with both HPE and select third-party products.

• Comprehensive Coverage: The HPE Foundation Care Service offers extensive support for both hardware and software, ensuring that your IT infrastructure remains efficient and effective over its lifecycle.
• Remote Diagnosis and Support: Troubleshoot issues quickly with remote technical support, providing faster resolutions without the need for on-site visits unless absolutely necessary.
• On-Site Hardware Repair: In the event that hardware issues cannot be resolved remotely, HPE Foundation Care includes on-site repair services to minimize downtime and keep your systems running smoothly.
• Access to Software Updates: Protect your investment with ongoing access to software updates and patches, enhancing system security and functionality over the duration of the service.
• Collaborative Call Management: For eligible software, take advantage of collaborative call management, allowing for seamless communication between your IT team and HPE support specialists.

Technical Details of Product

• Service Duration: 4 Years
• Support Response Time: 2 Hour Phone Support
• Coverage: HPE and selected third-party products
• Support Channels: Email support, remote diagnosis, on-site repair

How to Install

To activate your HPE Foundation Care Software Support service, follow these steps:

• Contact HPE to verify your hardware and software eligibility for the Foundation Care Service.
• Complete the registration process as outlined by HPE, providing necessary details about your IT infrastructure.
• Once registered, you will receive confirmation and instructions on how to access your service portal for support.
• Utilize the support channels as needed, and ensure your contact details remain up to date for effective communication.

Frequently Asked Questions

• What products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware and software products, as well as select third-party software. It is recommended to contact HPE for a detailed list of covered products.
• What is the response time for support?
  The service provides a 2 hour response time for phone support, ensuring prompt attention to your IT issues.
• Can I get support for non-HPE software?
  Yes, the HPE Foundation Care includes collaborative call management for selected non-HPE software, subject to eligibility criteria.
• What happens if my hardware cannot be repaired remotely?
  If a remote solution is not possible, HPE will arrange for an on-site technician to address the hardware issue directly.
• Are software updates included?
  Yes, ongoing software updates and patches are included for supported HPE and third-party software products, helping to maintain system integrity.