HPE Foundation Care Software Support - 4 Year - Service

The HPE Foundation Care Software Support is a comprehensive service designed to enhance the reliability and availability of your IT infrastructure. This 4-year service plan from Hewlett Packard Enterprise (HPE) provides a wide range of hardware and software support services, ensuring your systems operate at peak performance. With dedicated technical resources and an array of benefits, this service is ideal for organizations that depend on HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support, helping to resolve issues quickly with remote diagnosis and assistance.
• On-site Hardware Repair: In case of complex issues requiring physical intervention, the service includes on-site hardware repair to minimize downtime.
• Basic Software Support: For eligible hardware products, the service encompasses Basic Software Support and Collaborative Call Management for selected non-HPE software, offering a holistic solution to your IT needs.
• Software Updates and Patches: Gain access to the latest software updates and patches for HPE-supported third-party software products, ensuring your systems are up to date.
• Predictable Cost of Ownership: Enjoy a predictable total cost of ownership with this service plan, allowing for better budgeting and management of IT expenses.

Technical Details of HPE Foundation Care Software Support

The HPE Foundation Care Software Support provides the following technical specifications:

• Service Duration: 4 years
• Response Time: 2-hour phone support service response time
• Support Channels: Email and phone support available
• Eligibility: Applicable to specific HPE hardware and selected third-party products

How to Install HPE Foundation Care Software Support

To install and activate your HPE Foundation Care Software Support:

1. Purchase the HPE Foundation Care Software Support for your eligible hardware and software products.
2. Contact HPE to confirm your eligibility and activate your service plan.
3. Once activated, ensure your hardware and software are registered with HPE for seamless support.
4. Utilize the provided support channels (email or phone) to access assistance as needed.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?

HPE Foundation Care supports a range of HPE hardware products and selected third-party software products. It’s best to check with HPE for specific eligibility details.

2. Is on-site support available for all issues?

On-site hardware repair is included for eligible products if remote diagnosis indicates a need for physical intervention.

3. How do I access software updates?

Software updates and patches can be accessed through HPE's support channels once your service plan is activated.

4. What is the response time for phone support?

The service guarantees a 2-hour response time for phone support, ensuring timely resolution of issues.

5. Can I budget for this service?

Yes, the predictable total cost of ownership of the HPE Foundation Care Software Support allows for effective budgeting and expense management in your IT operations.