HPE Foundation Care Software Support - 4 Year - Service

HPE Foundation Care Software Support is a robust and comprehensive service designed to enhance the reliability and performance of your IT infrastructure. With this service, Hewlett Packard Enterprise (HPE) provides unparalleled technical support to help your organization keep its hardware and software systems running smoothly. The 4-year service plan is focused on delivering rapid issue resolution and ensuring that your business remains operational without interruptions.

• Comprehensive Coverage: HPE Foundation Care offers extensive hardware and software services, allowing your IT team to collaborate with HPE technical resources for efficient problem resolution. This means less downtime and more productivity for your organization.
• Remote and On-Site Support: Enjoy peace of mind with remote diagnosis and support for hardware issues, as well as on-site hardware repair when necessary. This dual support structure ensures that all potential problems are addressed swiftly and effectively.
• Software Support Included: The service includes remote technical support and access to essential software updates and patches for HPE-supported products. Keep your systems up-to-date and secure with minimal effort, ensuring optimal performance at all times.
• Fast Response Time: With a 2-hour phone support response policy, HPE Foundation Care ensures that your issues are addressed quickly, minimizing potential disruptions to your operations and enhancing overall reliability.
• Predictable Cost of Ownership: HPE Foundation Care allows your organization to maintain a predictable total cost of ownership, as you receive a comprehensive service package that covers all necessary support needs over the 4-year duration of the service.

Technical Details of Product

• Service Duration: 4 Years
• Support Type: Hardware and Software
• Response Time: 2 Hours for Phone Support
• Remote Diagnosis: Included
• On-Site Repair: Available if required
• Email Support: Included

How to Install

To activate your HPE Foundation Care Software Support service, follow these simple steps:

1. Purchase the HPE Foundation Care Service through an authorized HPE reseller or directly from HPE.
2. Once purchased, receive your unique service activation code via email.
3. Visit the HPE support website and enter your activation code to register your service.
4. Follow the on-screen instructions to configure your support preferences.
5. Contact HPE support to confirm that your service is active and to get started with your ongoing technical support.

Frequently Asked Questions

1. What products are covered under HPE Foundation Care?

HPE Foundation Care covers various HPE hardware and software products, as well as selected third-party software. Contact HPE for specific product eligibility.

2. How do I contact HPE support?

You can contact HPE support through the HPE support website, via phone, or through email as provided in your service registration confirmation.

3. Is on-site support always included?

On-site support is included for hardware repairs when remote diagnosis and support cannot resolve the issue. Service availability may vary based on location.

4. Are there any additional costs for updates and patches?

No, software updates and patches for supported products are included in your HPE Foundation Care service, ensuring your systems remain up-to-date without extra costs.

5. Can I extend the service duration after 4 years?

Yes, you can renew or extend your HPE Foundation Care Software Support service before the current service period expires. Contact HPE for renewal options and pricing.