HPE Foundation Care Software Support - 4 Year - Service

The HPE Foundation Care Software Support is an essential service designed for organizations looking to maintain high availability and reliability of their IT infrastructure. This comprehensive support package enables your IT team to efficiently resolve hardware and software issues with the help of Hewlett Packard Enterprise's (HPE) expert resources. With this four-year service plan, you can ensure that your systems are optimally maintained and that your operational downtime is minimized.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services that enhance the availability of your IT environment, ensuring you have the right support when you need it most.
• Remote Diagnosis and On-Site Support: For hardware issues, the service includes remote diagnosis and the option for on-site hardware repairs, providing a thorough resolution process for all your technical challenges.
• Software Updates and Patches: Access to the latest software updates and patches is included, ensuring your systems are always equipped with the most recent developments and security enhancements.
• Quick Response Times: Benefit from a 2-hour phone support response time, allowing you to address issues quickly and maintain productivity within your organization.
• Extended Service Duration: With a 4-year service agreement, you gain peace of mind knowing that your IT infrastructure is supported for an extended period, helping you to manage your total cost of ownership effectively.

Technical Details of HPE Foundation Care Software Support

• Service Type: Comprehensive hardware and software support
• Duration: 4 years
• Response Time: 2-hour phone support
• Support Access: Remote technical support and on-site repair
• Eligibility: Available for HPE hardware and select third-party products

How to Install

To get started with HPE Foundation Care Software Support, follow these steps:

1. Purchase the HPE Foundation Care service package through an authorized HPE channel partner or directly from HPE.
2. Once purchased, you will receive a confirmation email with your service details and account information.
3. Register your eligible HPE hardware and software products with HPE to activate your service.
4. Contact HPE technical support if you require assistance during the setup process or have any questions regarding your service coverage.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care?

HPE Foundation Care offers support for a range of HPE hardware products and selected third-party software. For detailed eligibility information, please contact HPE directly.

2. How does the remote diagnosis work?

The remote diagnosis service allows HPE technical experts to assess and troubleshoot hardware and software issues from a distance, ensuring that minor problems are resolved quickly without the need for on-site visits.

3. What happens if the issue cannot be resolved remotely?

If the issue cannot be resolved remotely, HPE will arrange for an on-site technician to visit your location and perform the necessary repairs.

4. Can I get support for non-HPE software products?

Yes, HPE Foundation Care can include Basic Software Support and Collaborative Call Management for selected non-HPE software products, subject to eligibility. Please consult HPE for more information.

5. Can I renew my HPE Foundation Care service after 4 years?

Yes, HPE typically offers renewal options for their support services. Be sure to contact HPE well in advance of your service expiration to inquire about renewal terms and conditions.