HPE Foundation Care Software Support - 4 Year - Warranty

The HPE Foundation Care Software Support - 4 Year Warranty is designed to provide comprehensive support for your IT infrastructure, ensuring high availability and performance. This service combines hardware and software support from Hewlett Packard Enterprise (HPE), making it an essential investment for businesses looking to maximize their technology resources. With expert technical assistance and robust warranty coverage, you can focus on your core operations while HPE takes care of your IT needs.

• Comprehensive Support: HPE Foundation Care Service offers extensive hardware and software services tailored to increase the reliability and availability of your IT infrastructure.
• 24/7 Technical Resources: Gain access to HPE’s knowledgeable technical resources, providing you with around-the-clock support to resolve hardware and software issues efficiently.
• Remote and Onsite Assistance: This service includes remote diagnosis and support, along with onsite hardware repair when necessary, ensuring that issues are resolved quickly and effectively.
• Software Updates and Patches: With HPE Foundation Care, you receive remote technical support and easy access to essential software updates and patches, keeping your systems running smoothly.
• Extended Warranty Coverage: The 4 Year warranty period enhances the value of your equipment and allows for greater peace of mind regarding potential repairs or service needs.

Technical Details of Product

• Service Type: HPE Foundation Care Software Support
• Warranty Duration: 4 Years
• Support Availability: 24/7
• Response Time: 2 Hour Phone Support Service
• Service Categories: Electronic and Physical service types

How to Install

Installing HPE Foundation Care Software Support is a straightforward process. To get started:

1. Contact your HPE representative to discuss your specific needs and confirm eligibility for the Foundation Care service.
2. Complete all necessary paperwork to initiate the service agreement.
3. Once the agreement is finalized, HPE will provide you with instructions on how to access remote support and utilize the available resources.
4. Ensure that your IT team is familiar with the support channels and response times for a seamless experience.
5. Start utilizing the Foundation Care support services for any hardware or software issues that arise.

Frequently Asked Questions

• What does HPE Foundation Care cover?

  HPE Foundation Care covers remote technical support, hardware repairs, software updates, and patches for eligible HPE products.

• How can I access support services?

  Support services can be accessed via phone or the HPE support portal, where you can log a case and receive assistance from technical resources.

• Is there a limit to the number of support calls I can make?

  No, there is no limit to the number of support calls you can make while under the HPE Foundation Care warranty.

• Can non-HPE software products be included in the coverage?

  Yes, Basic Software Support and Collaborative Call Management may be available for selected non-HPE software when covered by HPE hardware.

• What is the response time for support requests?

  The response time for phone support service is typically within 2 hours, ensuring prompt assistance for urgent issues.