HPE Foundation Care Software Support - 5 Year - Service

HPE Foundation Care Software Support is a vital service tailored to enhance the performance and reliability of your IT infrastructure. This comprehensive support solution combines both hardware and software services, ensuring your organization maintains high availability and operational efficiency. With a dedicated team of qualified technical resources available to assist, HPE Foundation Care provides effective solutions to any hardware or software issues, allowing for seamless operations within your business.

• Comprehensive Support: HPE Foundation Care delivers an extensive range of hardware and software support services specifically designed to meet your organization's unique requirements, guaranteeing that your IT infrastructure runs smoothly at all times.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and resolution for hardware and software problems. If issues cannot be resolved remotely, HPE provides on-site hardware repair, minimizing downtime and enhancing operational efficiency.
• Collaborative Call Management: For selected non-HPE software, HPE Foundation Care features Collaborative Call Management, integrating your IT team's efforts with HPE resources for effective problem resolution.
• Software Updates and Technical Support: Enjoy access to the latest software updates and patches as part of the HPE Foundation Care service. Benefit from remote technical support for both HPE and selected third-party software to keep your systems secure and up-to-date.
• Predictable Cost of Ownership: With a fixed service duration of 5 years, HPE Foundation Care allows organizations to maintain their IT environment with predictable total costs, ensuring maximum productivity and timely results.

Technical Details of Product

• Service Duration: 5 Years
• Response Time: 2 Hour Phone Support
• Email Support: Included for problem resolution
• Hardware Support: Remote diagnosis, on-site repair
• Software Support: Access to updates, patches, and remote technical support

How to Install

Installing HPE Foundation Care Software Support is a straightforward process. Follow these steps to get started:

1. Purchase the HPE Foundation Care service directly from HPE or an authorized dealer.
2. Once purchased, you will receive confirmation and a service agreement that outlines the specifics of your support plan.
3. Contact HPE's support team to register your hardware and software products under the Foundation Care service.
4. Ensure that your IT team is familiar with the support processes in place for both hardware and software issues.
5. Utilize the available resources, including remote diagnosis and technical support, to address any challenges with your IT infrastructure as needed.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care? HPE Foundation Care covers a variety of HPE hardware and selected third-party software products. For detailed eligibility, please contact HPE directly.
2. How quickly can I expect a response from HPE support? The HPE Foundation Care service guarantees a 2-hour response time for phone support, ensuring that your issues are addressed promptly.
3. Is on-site support available for all hardware issues? On-site support is available for eligible hardware products when remote diagnosis is insufficient to resolve the issue. HPE will arrange for a technician to visit your location if necessary.
4. Are software updates included in the service? Yes, HPE Foundation Care includes access to the latest software updates and patches for both HPE and selected third-party products.
5. What is the duration of the HPE Foundation Care service? The service is available for a period of 5 years, providing long-term support and maintenance for your IT infrastructure.