HPE Foundation Care Software Support - 5 Year - Service

Enhance your IT infrastructure's reliability and performance with the HPE Foundation Care Software Support - a comprehensive service designed to provide seamless hardware and software support. This service is tailored to help your organization maintain optimal operational capacity, ensuring minimal downtime and maximum productivity. With HPE’s extensive technical resources at your disposal, you can effectively resolve both hardware and software issues.

Product Features

• Comprehensive Coverage: HPE Foundation Care Service encompasses extensive hardware and software services tailored to increase the availability of your IT infrastructure, making it an essential asset for any organization.
• Remote Diagnosis and Support: Benefit from HPE's remote diagnostics and support capabilities, allowing for quick troubleshooting and resolution of hardware and software issues without the need for onsite visits in many situations.
• On-Site Hardware Repair: In cases where on-site intervention is required, HPE Foundation Care ensures prompt hardware repair services, ensuring your systems are back up and running as quickly as possible.
• Software Updates and Patches: Gain access to critical software updates and patches for HPE-supported third-party products, ensuring that you are always operating with the latest features and security improvements.
• Rapid Response Time: Enjoy a 2-hour phone support response time, providing you with timely assistance and dependable service to address any technical mishaps that may arise.

Technical Details of HPE Foundation Care Software Support

• Service Duration: 5 years
• Support Coverage: HPE and selected third-party products
• Support Channels: Email support and phone support
• Remote Support: Available for both hardware and software
• On-Site Repair: Included for eligible hardware products

How to Install HPE Foundation Care Software Support

Installing HPE Foundation Care Software Support is a straightforward process. Follow these simple steps:

1. Purchase the HPE Foundation Care Software Support service through an authorized HPE reseller or directly from HPE.
2. Once your purchase is confirmed, you will receive a confirmation email with service details and activation instructions.
3. Register your HPE hardware and software assets with HPE, ensuring they are eligible for coverage under the Foundation Care service.
4. Follow the provided instructions to set up your software support, including configuring access to remote support and updates.
5. Contact HPE technical support to finalize your setup and to discuss any specific needs your organization may have.

Frequently Asked Questions

• What is included in HPE Foundation Care Software Support? HPE Foundation Care includes remote diagnosis, hardware repair, software updates, and access to HPE technical support for both HPE and selected third-party products.
• How does the 2-hour phone support work? HPE provides a dedicated support line that guarantees a response within 2 hours for any technical issues you may encounter, ensuring timely assistance when you need it most.
• Can I get support for third-party software? Yes, HPE Foundation Care may include support for selected third-party software as long as it’s been determined eligible for coverage.
• What should I do if I need on-site hardware repair? If on-site repair is required, HPE will coordinate with you to assess the situation and deploy the necessary resources to resolve the issue swiftly.
• Is there a limit to the number of support calls I can make? There is no strict limit on support calls; however, HPE encourages efficient use of resources to get the best value from the service.