HPE Foundation Care Software Support - 5 Year - Service

Introducing HPE Foundation Care Software Support - a comprehensive support service designed to enhance the performance and reliability of your IT infrastructure over a generous five-year period. This service is specifically tailored for both hardware and software components, ensuring that your systems run smoothly while minimizing downtime. With HPE’s expert technical resources at your disposal, you can rest assured that your IT challenges will be addressed efficiently.

• Comprehensive Hardware and Software Support: HPE Foundation Care combines robust hardware services with software support to ensure your entire IT setup is well-maintained. Enjoy peace of mind knowing that both your HPE products and selected third-party software are protected.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis capabilities that allow HPE’s technical team to troubleshoot issues in real-time. If necessary, on-site hardware repairs are provided, ensuring that your systems are up and running as quickly as possible.
• Email and 2-Hour Phone Support: Get immediate assistance with the included Email Support service, which addresses your queries and issues efficiently. Additionally, enjoy a swift response time for phone support, with an average of just 2 hours to ensure maximum reliability.
• Access to Software Updates: Stay ahead of the curve with access to critical software updates and patches. HPE ensures you receive the latest enhancements for both HPE and eligible third-party products, keeping your systems secure and up-to-date.
• Increased Reliability and Value: By choosing HPE Foundation Care, you are not just protecting your investment; you are enhancing your IT infrastructure’s reliability. This service adds tangible value by minimizing downtime and ensuring your operations run smoothly.

Technical Details of HPE Foundation Care Software Support:

• Service Duration: 5 Years
• Support Type: Hardware and Software Support
• Response Time: 2-Hour Phone Support
• Email Support: Included
• Service Region: Available globally

How to Install HPE Foundation Care Software Support:

Getting started with HPE Foundation Care is straightforward. Here’s how to set it up:

1. Contact HPE directly or visit their website to purchase the HPE Foundation Care Software Support service.
2. Once purchased, you will receive a confirmation email along with your support contract details.
3. Follow the instructions in the email to set up your account and obtain your support ID.
4. Access the HPE support portal using your account credentials to take full advantage of the resources available to you.
5. For any hardware issues, schedule a technician visit through the portal or via the provided phone support.

Frequently Asked Questions:

• What types of products are covered under HPE Foundation Care?

  The service covers eligible HPE hardware products and selected third-party software. It is recommended to contact HPE for specific details on eligible products.

• Is there a limit to the number of support cases I can open?

  There is no strict limit on the number of support cases you can open within the service period; however, it is advisable to use the support resources judiciously for effective resolution.

• Can I upgrade my support package after purchase?

  Yes, you can discuss upgrades or additional services with an HPE representative to enhance your current support package.

• What should I do if I encounter a software issue?

  For software issues, utilize the email support service or contact HPE via the phone support line for prompt assistance.

• How can I ensure my software is up to date?

  Regularly check the HPE support portal for software updates and patches related to your products. HPE will also notify you of any important updates.