HPE Foundation Care Software Support - 5 Year - Service

The HPE Foundation Care Software Support is your go-to solution for ensuring the reliability and efficiency of your IT infrastructure over a comprehensive five-year service period. Designed by Hewlett Packard Enterprise (HPE), this service provides a blend of hardware and software support, enabling your IT team to swiftly resolve technical issues with both HPE products and selected third-party software. This customizable service is engineered to enhance system availability and provide peace of mind, knowing that expert assistance is just a call away.

• Comprehensive Coverage: Benefit from extensive support for both HPE hardware and software, with remote diagnostics and on-site assistance when necessary.
• Expert Technical Resources: Gain access to HPE's knowledgeable technical team, who work collaboratively with your IT staff to tackle hardware and software challenges effectively.
• Prompt Response Times: Enjoy a reliable 2-hour phone support response time, ensuring your issues are addressed swiftly for minimal downtime.
• Predictable Costs: Maintain optimal system performance while enjoying a predictable total cost of ownership, allowing for better budgeting and financial planning.
• Access to Updates and Patches: Stay up-to-date with the latest software updates and patches for HPE-supported third-party software products directly from the original software manufacturers.

Technical Details of HPE Foundation Care Software Support

• Service Duration: 5 years
• Support Modes: Remote diagnosis, on-site hardware repair, and access to software updates
• Phone Support Response Time: 2 hours
• Email Support: Included in the service package for problem resolution
• Eligibility: Coverage applies to selected HPE hardware and software products; consult with HPE for details

How to Install HPE Foundation Care Software Support

Installation of HPE Foundation Care Software Support is a straightforward process:

1. Contact your HPE representative to determine eligibility for your hardware and software products.
2. Purchase the HPE Foundation Care Software Support package for your selected products.
3. Once subscribed, you will receive confirmation of your service agreement and access to HPE's technical resources.
4. Familiarize your IT team with the support process, including how to connect with technical resources via phone and email.
5. Regularly review your support needs and reach out to HPE as necessary for updates, patches, and ongoing support.

Frequently Asked Questions

• What products are covered under HPE Foundation Care Software Support?
  HPE Foundation Care supports selected HPE hardware and software products, as well as certain third-party software. Please check with HPE for an exhaustive list of eligible products.
• What is the expected response time for support?
  The service provides a 2-hour response time for phone support, ensuring that your issues are addressed promptly.
• Are software updates included in the service?
  Yes, HPE Foundation Care Software Support includes access to software updates and patches for HPE-supported products, ensuring that your systems remain secure and efficient.
• Is on-site support available?
  Yes, on-site hardware repair is provided when necessary to resolve issues that cannot be addressed remotely.
• Can I upgrade my service during the 5-year period?
  Please consult with your HPE representative for options regarding upgrades or additional services during your service period.