HPE Foundation Care Software Support - 5 Year - Service

Ensure the integrity and efficiency of your IT environment with the HPE Foundation Care Software Support - 5 Year - Service. This comprehensive support service is specifically designed to provide extensive assistance for both hardware and software, allowing your organization to focus on growth and innovation while we take care of your IT challenges. HPE's dedicated technical resources work in conjunction with your IT team to tackle hardware and software issues associated with HPE and select third-party products.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service offers a complete solution for all your hardware and software issues, ensuring your IT systems operate smoothly and efficiently, minimizing disruptions to your business operations.
• Remote Diagnosis and On-site Repair: Enjoy the benefits of remote diagnosis for quick resolution of issues, along with on-site hardware repair when necessary. This dual approach reduces downtime, ensuring your operations run seamlessly without interruption.
• Basic Software Support: This service includes Basic Software Support for eligible HPE hardware products, as well as Collaborative Call Management for select non-HPE software, thereby maximizing the value of your investment in HPE solutions.
• Timely Software Updates: Gain access to crucial software updates and patches, ensuring your systems are always up-to-date with the latest features and security enhancements, protecting your infrastructure against potential vulnerabilities.
• Fast Response Times: Experience peace of mind with a dedicated Email Support service and a rapid 2-hour Phone Support response time, allowing for prompt resolution of issues to keep your business on track.

Technical Details of HPE Foundation Care Software Support

• Service Duration: 5 Years
• Support Coverage: HPE and selected third-party products
• Response Time: 2 Hour Phone Support
• Service Features: Remote diagnosis, on-site repairs, basic software support, collaborative call management, and timely software updates

How to Install

Getting started with HPE Foundation Care Software Support is simple. Follow these steps:

1. Contact HPE Sales or your authorized reseller to purchase the service.
2. Provide the necessary information regarding your HPE hardware and any eligible third-party software to ensure complete coverage.
3. Once your service is activated, you will receive confirmation along with instructions on how to access the support services.
4. In case of issues, do not hesitate to reach out to HPE's support team via phone or email for expert assistance.

Frequently Asked Questions

• What does HPE Foundation Care Software Support cover? The service covers comprehensive hardware and software support for HPE products and selected third-party products, including remote diagnostics, on-site repairs, and access to vital software updates.
• How quickly can I expect a response from support? HPE offers a swift 2-hour response time for phone support, ensuring you receive timely assistance for any IT-related issues that may arise.
• Is this service available for non-HPE products? Yes, the service includes collaborative call management for selected non-HPE software that meets eligibility requirements for support.
• How do I access software updates? Once you are enrolled in the service, you will be granted access to software updates and patches for supported products, which can be acquired directly from HPE or the original software manufacturer.
• What is the duration of the service? The HPE Foundation Care Software Support is available for a duration of 5 years, providing you with continuous support and updates throughout this period.