HPE Foundation Care Software Support - 5 Year - Service

Ensure the smooth operation and longevity of your IT infrastructure with the HPE Foundation Care Software Support - 5 Year - Service. This comprehensive support service from Hewlett Packard Enterprise (HPE) is designed to enhance the availability and reliability of your IT systems. With a blend of hardware and software services, HPE Foundation Care offers expert assistance tailored to your specific needs, empowering your IT team to efficiently address both hardware and software challenges.

• Comprehensive Support: HPE Foundation Care provides a complete suite of hardware and software services, ensuring that your IT infrastructure remains operational and efficient.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and technical support, alongside on-site hardware repair when necessary, minimizing downtime and streamlining issue resolution.
• Access to Software Updates: Enjoy remote technical support and access to software updates and patches for both HPE and selected third-party products, keeping your systems up-to-date and secure.
• Quick Response Times: Benefit from a 2-hour phone support service response time, allowing for quick resolution of issues and maximizing your operational efficiency.
• Extended Service Duration: With a 5-year service period, HPE Foundation Care offers long-term reliability and peace of mind, protecting your investment and ensuring continued support as technology evolves.

Technical Details of HPE Foundation Care Software Support

• Service Type: Hardware and Software Support
• Duration: 5 Years
• Response Time: 2 Hours for Phone Support
• Remote Diagnosis: Available
• On-Site Repair: Included for eligible hardware products
• Email Support: Yes, for dependable communication
• Software Support: Basic Software Support and updates for selected non-HPE software

How to Install HPE Foundation Care Software Support

To install HPE Foundation Care Software Support, follow these simple steps:

1. Contact HPE or an authorized HPE reseller to purchase the HPE Foundation Care Software Support Service.
2. Once purchased, HPE will provide you with a service contract detailing the support terms and conditions.
3. Set up your HPE products according to the provided guidelines, ensuring they are compliant with the support service.
4. Register your hardware and software with HPE to activate the support services.
5. Familiarize your IT team with the support process, including how to access remote support and the communication channels available.

Frequently Asked Questions

• What is covered under HPE Foundation Care Software Support?
  HPE Foundation Care covers a wide range of hardware and software services including remote diagnosis, on-site hardware repair, basic software support, and access to updates and patches for eligible products.
• How do I know if my products are eligible for this service?
  Contact HPE or your authorized HPE reseller for a detailed list of eligible hardware and software products that can be covered under the HPE Foundation Care service.
• What is the response time for support issues?
  HPE Foundation Care guarantees a 2-hour response time for phone support, ensuring quick assistance when you need it most.
• Can I extend my service after the 5-year period?
  Yes, you can discuss the options for renewal or extension of your HPE Foundation Care service with HPE prior to the expiration of your current contract.
• Is on-site support included in the service?
  Yes, on-site support is included for eligible hardware products if remote diagnosis does not resolve the issue.