HPE Foundation Care Software Support - 5 Year - Service

The HPE Foundation Care Software Support is a reliable, comprehensive service designed to enhance the availability and efficiency of your IT infrastructure for a duration of 5 years. This service offers exceptional hardware and software support from Hewlett Packard Enterprise (HPE) technical resources, ensuring that your organization can quickly resolve any potential issues that may arise. Whether your needs involve hardware repairs or software troubleshooting, the HPE Foundation Care Service is tailored to deliver timely and effective solutions.

• Comprehensive Coverage: HPE Foundation Care Service encompasses both hardware and software support, ensuring that your IT infrastructure operates seamlessly. This service provides remote diagnosis and support alongside on-site hardware repair when needed.
• Expert Technical Support: Gain access to HPE’s knowledgeable technical resources, who work closely with your IT team. This collaboration helps resolve hardware and software challenges efficiently, minimizing downtime and disruptions.
• Timely Response: With a dedicated 2-hour phone support service response time, you can expect prompt assistance for any urgent issues, enabling you to maintain high levels of productivity.
• Software Updates & Patches: Access crucial software updates and patches as part of the service. Included are updates for selected third-party software products, ensuring you run the latest and most secure versions available.
• Extended Service Duration: With a 5-year coverage period, the HPE Foundation Care Service guarantees ongoing support, allowing your organization to focus on its core objectives while HPE takes care of your technical challenges.

Technical Details of Product

• Service Duration: 5 Years
• Support Type: Hardware and Software
• Response Time: 2 Hour Phone Support
• Inclusions: Remote diagnosis, on-site repair, software updates, and patches
• Coverage: Eligible HPE hardware and selected third-party products

How to Install

To utilize the HPE Foundation Care Software Support, follow these steps:

1. Contact your HPE Sales representative to discuss eligibility and purchase the service.
2. Once acquired, you will receive confirmation and details about your coverage.
3. Coordinate with your IT team and HPE technical resources to establish support protocols.
4. Begin accessing support services as needed, utilizing the dedicated channels provided for both hardware and software issues.
5. Stay informed about software updates and patches through HPE’s communication.

Frequently Asked Questions

1. What types of products are covered under HPE Foundation Care Service?

The service covers eligible HPE hardware products and selected third-party software products. It is advisable to contact HPE for a detailed list of covered products.

2. How quickly can I expect support for my issues?

You can expect a response within 2 hours for phone support, ensuring that your technical issues are addressed promptly.

3. Are software updates included?

Yes, the service includes software updates and patches for HPE-supported and selected third-party software products as they are released.

4. Can I get on-site support for hardware issues?

Yes, on-site hardware repair is provided when remote diagnosis indicates that it is necessary to resolve an issue.

5. Is there a limit to the number of support requests I can make?

There is generally no limit to the number of support requests, as long as they fall under the terms of the HPE Foundation Care Service agreement.