HPE Foundation Care Software Support - 5 Year - Service

HPE Foundation Care Software Support is an essential service designed to enhance the performance and reliability of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this comprehensive service package provides businesses with the necessary support to maintain both hardware and software components efficiently. With a focus on minimizing downtime and maximizing productivity, HPE Foundation Care ensures your technology investment is well protected and continuously optimized.

• Comprehensive Coverage: HPE Foundation Care encompasses both hardware and software support, providing remote diagnosis, on-site repair, and access to software updates for HPE and selected third-party products.
• Expert Technical Resources: Gain access to HPE's technical support team, who are dedicated to resolving your hardware and software issues quickly and effectively, enabling your IT team to focus on strategic priorities.
• Timely Response: With a 2-hour phone support service response time, you can count on HPE Foundation Care to address your urgent technical needs efficiently, ensuring minimal disruption to your business operations.
• Email Support Service: The included email support service allows you to manage mishaps swiftly, providing a reliable channel to report issues and seek assistance whenever necessary.
• Long-Term Service Commitment: With a service duration of 5 years, HPE Foundation Care ensures sustained reliability and consistent support for your IT infrastructure, adding long-term value to your investment.

Technical Details of HPE Foundation Care Software Support

• Service Type: Hardware and Software Support
• Duration: 5 Years
• Response Time: 2 Hours for Phone Support
• Support Channels: Phone and Email
• Includes: Remote diagnosis, on-site repair, software updates, and patches
• Eligibility: Support for selected non-HPE software and third-party products

How to Install

To install and activate your HPE Foundation Care Software Support, follow these steps:

1. Contact HPE sales or your HPE representative to purchase the Foundation Care service.
2. Once the service is purchased, you will receive a confirmation and service agreement from HPE.
3. Ensure that all eligible HPE hardware and software products are identified for support under this agreement.
4. Set up your contact information and preferred communication channels with HPE for timely support.
5. Keep all relevant product information, including serial numbers and warranty details, handy for seamless service activation.

Frequently Asked Questions

Q: What products are covered under the HPE Foundation Care Software Support?
A: HPE Foundation Care covers both HPE hardware and selected third-party products, providing comprehensive support for a wide range of IT infrastructure components.

Q: How do I access the support services?
A: You can access support services through the designated phone number or email provided by HPE upon purchasing the service.

Q: What is the expected response time for support issues?
A: HPE promises a 2-hour response time for urgent phone support requests, ensuring that your issues are addressed promptly.

Q: Is there a limit to the number of support requests I can make?
A: There is no limit to the number of support requests you can make during the service duration; however, inappropriate usage or abuse of the support services may be reviewed by HPE.

Q: Can I upgrade my service level during the 5-year period?
A: Yes, HPE allows customers to upgrade their service level based on their evolving business needs; please contact your HPE representative for details.

Q: Are software updates included in the service?
A: Yes, the service includes access to software updates and patches for both HPE-supported software and selected third-party software products as they become available from the original manufacturers.