HPE Foundation Care Software Support - 5 Year - Service

The HPE Foundation Care Software Support - 5 Year - Service is designed to provide a robust framework of hardware and software support that ensures the continuous availability and reliability of your IT infrastructure. With an array of services and dedicated technical resources from Hewlett Packard Enterprise (HPE), this service is tailored to meet the needs of your organization, helping you navigate the complexities of IT management efficiently. Whether it is troubleshooting hardware issues or implementing software updates, HPE Foundation Care has you covered.

• Comprehensive Support: HPE Foundation Care Service offers a holistic suite of hardware and software services designed to increase the uptime of your IT systems. With remote diagnosis and on-site hardware repair included, you can rest assured that your systems are in good hands.
• Expert Technical Assistance: Gain immediate access to HPE's technical resources who are dedicated to working alongside your IT team. This collaborative approach ensures that hardware and software issues are resolved swiftly, minimizing any potential downtime.
• Fast Response Times: The service includes a 2-hour phone support response time, ensuring you can quickly address any urgent technical issues that may arise. This rapid response capability is essential for maintaining business continuity.
• Software Updates and Patches: Stay up-to-date with the latest software enhancements. HPE Foundation Care provides access to essential software updates and patches for HPE-supported third-party software products, keeping your systems secure and efficient.
• Long-Term Dependability: With a service duration of 5 years, HPE Foundation Care ensures that your organization receives ongoing support and maintenance, maximizing the reliability and efficiency of your IT infrastructure.

Technical Details of Product

• Service Type: Hardware and Software Support
• Support Duration: 5 Years
• Response Time: 2 Hours for Phone Support
• Remote Diagnosis: Included
• On-Site Hardware Repair: Available for eligible hardware products
• Access to Software Updates: Yes, for HPE and selected third-party software
• Collaborative Call Management: Available for selected non-HPE software

How to Install

Installing HPE Foundation Care Software Support is straightforward:

1. Contact HPE's sales department or your preferred HPE reseller to purchase the service.
2. After purchase, you will receive a confirmation email with your service contract details.
3. Once activated, you can begin utilizing the support services by reaching out via the provided phone number or email support.
4. For hardware support, ensure that your eligible products are registered with HPE to facilitate on-site repairs.
5. Keep your software products updated regularly by accessing the latest patches and updates provided through the service.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

The service covers a variety of HPE hardware and selected third-party software. For specific eligibility, please contact HPE customer support.

Is on-site support included for all products?

On-site support is available only for eligible hardware products. Please verify your product’s eligibility with HPE.

How do I access software updates?

You can access software updates and patches through the HPE support portal or via direct communication with HPE support.

What is the procedure for escalating issues?

If your issue requires escalation, please request this through the support team during your initial contact. They will guide you through the necessary steps.

Can I get support for non-HPE products?

Yes, HPE Foundation Care also offers Collaborative Call Management for selected non-HPE software products. Please check with HPE for more details.