HPE Foundation Care Software Support - 5 Year - Service Enterprise Hpeanwfc5y24x7techsuppvol T26300l48swsvc

HPESKU: 9122513

Price:
Sale price$1,550.91

Description

HPE Foundation Care Software Support offers enterprise-grade protection for your IT stack by combining comprehensive hardware and software services into a single, reliable coverage plan. Designed to maximize system availability and minimize downtime, this five-year service is ideal for organizations that rely on consistent performance from both Hewlett Packard Enterprise hardware and supported software. With remote diagnosis, timely issue resolution, on-site hardware repair when necessary, and ongoing software updates, Foundation Care helps your IT team stay focused on business outcomes rather than firefighting operational problems.

  • Comprehensive hardware and software coverage: Foundation Care covers eligible HPE hardware with remote diagnostic and support capabilities, plus on-site hardware repair if a hardware fault requires hands-on intervention. For software, the plan includes Basic Software Support for eligible HPE software and Collaborative Call Management for selected non-HPE software, ensuring coordinated, efficient problem resolution across multiple vendors. This integrated approach reduces finger-pointing and accelerates mean time to repair (MTTR) by aligning HPE resources with your IT team’s needs.
  • Software updates, patches, and third-party support: The service provide remote technical support and access to software updates and patches to keep your systems secure and current. In addition, updates for selected HPE-supported third-party software are included as they become available from the original software manufacturer, helping you sustain compatibility and performance without separate maintenance contracts. This proactive approach minimizes vulnerabilities and helps maintain certified configurations across your stack.
  • Fast, predictable response and reliable availability: A core benefit of Foundation Care is its commitment to rapid assistance when issues arise. The program features a defined response path with a 2-hour phone support response time, designed to keep your critical incidents progressing toward resolution quickly. In addition to phone support, email-based assistance helps your team submit issues asynchronously, ensuring coverage that aligns with diverse workflows and time zones, and enabling faster triage and escalation where needed.
  • Investment protection and long-term value: With a 5-year service duration, HPE Foundation Care provides sustained support that helps protect your technology investment and maximize return over the lifecycle of your hardware and software. The combination of high availability, reduced downtime, and predictable maintenance costs translates into lower total cost of ownership (TCO) and a more resilient IT environment capable of supporting growth and changing business needs.
  • Designed for enterprise environments and cross-vendor ecosystems: This service is ideal for organizations operating enterprise data centers, virtualized environments, and mixed stacks that include HPE hardware and non-HPE software. By offering both hardware support and collaborative software management, Foundation Care aligns with IT teams’ processes and vendor relationships, delivering a unified experience even when multiple products come from different manufacturers. The result is improved uptime, faster problem resolution, and a simplified maintenance landscape that helps teams stay focused on strategic initiatives.

Technical Details of HPE Foundation Care Software Support - 5 Year Service Enterprise

  • Service duration: 5 years of ongoing coverage designed to maximize reliability and uptime for both hardware and software investments.
  • Hardware coverage: Remote diagnosis and support for eligible HPE hardware, with on-site hardware repair when necessary to resolve issues that cannot be addressed remotely.
  • Software coverage: For software tied to the hardware, Foundation Care provides remote technical support and access to updates and patches. For eligible non-HPE software, Collaborative Call Management helps coordinate problem resolution between your IT team and vendor support as needed.
  • Software updates and third-party patches: Updates for selected HPE-supported software are provided as they are released by the original software manufacturer. This includes patches and security updates to help maintain system integrity and compatibility across your environment.
  • Support channels and response targets: The service includes email support to address non-urgent inquiries and a defined 2-hour phone support response time for critical incidents, enabling timely progress toward resolution and reduced downtime.

How to install HPE Foundation Care Software Support

  • Step 1 — Purchase and eligibility confirmation: Add HPE Foundation Care Software Support to eligible hardware and software purchases or select it as an add-on to existing assets. Confirm that the hardware and software components you intend to cover fall within the program’s eligible scope.
  • Step 2 — Activate the service: Work with your HPE account representative or approved partner to activate coverage. Activation typically involves validating serial numbers, SKUs, and product details so the right support profiles and response targets apply to your environment.
  • Step 3 — Provide inventory and configuration details: Submit a current inventory of covered devices, software titles (including versions), and contact information for the IT team and escalation points. This information helps ensure accurate coverage and fast routing of issues to the appropriate teams.
  • Step 4 — Define service levels and contacts: Confirm the preferred contact methods (phone and/or email), escalation procedures, and any site-specific requirements. Clarify the expected response times, coverage hours, and on-site service windows to align the plan with your operational realities.
  • Step 5 — Access and use the service: In the event of an issue, initiate contact via the designated channels. Provide relevant diagnostics, log files, and symptoms to expedite remote analysis. If on-site repair is required, coordinate with HPE to schedule a technician visit at a mutually agreed time, ensuring minimal disruption to your workloads.

Frequently asked questions

  • What is included in HPE Foundation Care Software Support?

    HPE Foundation Care Software Support combines hardware coverage with remote diagnostics and on-site repair where needed, plus Basic Software Support for eligible HPE software and Collaborative Call Management for certain non-HPE software. It also includes remote technical support, access to software updates and patches, and updates for selected third-party software as provided by the original manufacturers. The service is designed to increase reliability and reduce downtime across your IT environment.

  • How long does the service last?

    The standard term is five years, providing long-term protection and predictable maintenance for both hardware and software assets. This extended duration helps you plan budgets with confidence and reduces the risk of coverage gaps over critical lifecycle milestones.

  • What is the typical response time for issues?

    Foundation Care specifies a 2-hour phone support response time for prioritized incidents, ensuring rapid engagement with HPE engineers. Email support is also available for non-urgent inquiries and asynchronous troubleshooting, helping teams receive guidance in a timely manner while issues progress toward resolution.

  • Does the service include third-party software updates?

    Yes. Updates for selected HPE-supported third-party software are included as they are made available by the original software manufacturer, helping maintain compatibility and security across your integrated environment without negotiating separate third-party contracts.

  • How do I enroll and activate Foundation Care?

    Enrollment typically involves selecting the Foundation Care option during purchase or through an existing account, followed by activation with an HPE account manager or approved partner. You will provide hardware serial numbers, software SKUs, and contact details to configure coverage. After activation, you’ll have access to remote support channels, escalation procedures, and the agreed service levels to guide issue response and resolution.


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