HPE Foundation Care Software Support - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care Software Support - Extended Warranty - 5 Year is a comprehensive support solution designed to enhance the reliability and performance of your IT infrastructure. This extended warranty service ensures that you receive dedicated assistance from Hewlett Packard Enterprise (HPE) technical resources, allowing your IT team to focus on optimizing operations while we handle hardware and software issues efficiently. With our extended warranty, you are not just investing in coverage, but in maintaining the integrity and availability of your critical systems.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service covers a wide array of hardware and software issues, providing both remote diagnosis and on-site repairs to ensure minimal downtime.
• Rapid Response Times: Enjoy the convenience of a 2-hour software support response time, ensuring that your problems are addressed promptly and efficiently, which translates into maximum productivity.
• Extended Coverage Duration: With a 5-year service duration, this warranty guarantees long-term support, giving you peace of mind as you manage your IT infrastructure.
• Access to Software Updates: As part of the HPE Foundation Care, you will have access to essential software updates and patches, keeping your systems secure and up-to-date.
• Collaborative Call Management: HPE collaborates with your team to manage calls related to both HPE and selected third-party software products, ensuring a streamlined support experience.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 5 Years
• Support Response Time: 2 Hours for Software Support
• Coverage: Hardware and Software Support (including selected third-party products)
• Remote Diagnosis and On-Site Repair included

How to Install

Installing the HPE Foundation Care Software Support is seamless. Simply purchase the extended warranty and register your HPE hardware and software products with HPE. Our technical team will guide you through the registration process and ensure that you are set up to receive immediate support. Make sure to keep your product details and warranty information handy for easy access when you need assistance.

Frequently Asked Questions

• What is covered under HPE Foundation Care?
  HPE Foundation Care covers hardware and software support, including remote diagnosis, on-site repairs, software updates, and patches.
• How do I know if my software is eligible for coverage?
  Contact HPE directly for information regarding which software products may be included in your coverage based on your hardware product registration.
• What is the typical response time for support requests?
  The standard response time for software support is 2 hours, ensuring that your issues are addressed swiftly.
• Can I upgrade my support plan after the purchase?
  HPE offers various support plans; please consult with HPE representatives to explore upgrade options based on your needs.
• Is on-site support included?
  Yes, on-site support is included as part of the HPE Foundation Care for hardware issues that cannot be resolved remotely.