HPE Foundation Care Software Support + Technical Support - 3 Year - Service

The HPE Foundation Care Software Support + Technical Support is an essential service designed to keep your systems running at peak performance. With a commitment to excellence, this 3-year service package offers comprehensive support, ensuring that your technology investments are protected and well-maintained. Experience peace of mind with 24/7 access to qualified technical professionals and a predictable total cost of ownership. Whether you encounter a minor issue or a significant challenge, our expert support is just a phone call away.

• 24/7 Availability: Enjoy around-the-clock access to specialized technical support, ensuring that your systems are monitored and any issues can be resolved promptly.
• 2-Hour Phone Support Response: Benefit from quick response times with our 2-hour phone support service, allowing for timely completion of repairs and maintaining productivity.
• Predictable Cost of Ownership: Take advantage of a service plan that provides a clear, predictable cost of ownership, enabling better budgeting and resource allocation for your business.
• Extended Service Duration: The 3-year service duration ensures that your software and systems are continuously supported, helping to maximize operational efficiency and minimize downtime.
• Expert Technical Assistance: Gain access to knowledgeable technicians capable of resolving complex issues and providing insights into best practices, enhancing the performance of your systems.

Technical Details of Product

• Service Type: Software Support + Technical Support
• Service Duration: 3 Years
• Support Hours: 24/7
• Response Time: 2 Hours for Phone Support
• Service Level: Foundation Care

How to Install

To utilize the HPE Foundation Care Software Support + Technical Support service, follow these simple steps:

1. Purchase the service through an authorized HPE dealer or online platform.
2. Ensure that your existing HPE software and systems are eligible for support.
3. Contact HPE support via the provided phone number or online portal to register your service.
4. Upon registration, you will receive confirmation and details on how to access technical support.
5. Whenever you encounter an issue, reach out to HPE support, and ensure to have your service ID handy for faster service.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Software Support?

The service includes technical assistance, phone support, software updates, and proactive monitoring to ensure optimal performance of your HPE systems.

2. How does the 2-hour response time work?

The 2-hour response time refers to the time taken for a technician to respond to your support request via phone after it has been logged.

3. Can I renew the service after three years?

Yes, you can renew the HPE Foundation Care Software Support + Technical Support service before the expiration to continue receiving uninterrupted support.

4. How do I contact HPE support?

You can contact HPE support via the phone number provided upon registration of your service, or through the online support portal on the HPE website.

5. Is the support available for all HPE products?

The support is available for eligible HPE software and systems. Please check with HPE or your authorized dealer to confirm the eligibility of your specific products.