HPE Foundation Care Software Support + Technical Support - 3 Year - Service

The HPE Foundation Care Software Support + Technical Support is a crucial service designed to enhance the performance and reliability of your IT infrastructure. This three-year service plan by Hewlett Packard Enterprise (HPE) provides comprehensive hardware and software support, ensuring your systems remain operational and efficient. With HPE's expert technical resources at your disposal, you can tackle hardware and software issues swiftly, thereby minimizing downtime and maximizing productivity.

• Comprehensive Coverage: This service encompasses both hardware and software support, allowing you to resolve issues related to HPE products and selected third-party solutions seamlessly.
• Expert Technical Support: Gain access to HPE's skilled technical resources who are dedicated to working alongside your IT team, ensuring efficient problem resolution and system optimization.
• Remote Diagnosis and On-Site Repair: Experience hassle-free problem-solving with remote diagnostic capabilities. If needed, HPE also offers on-site hardware repair to swiftly address any pressing concerns.
• Software Updates and Patches: Stay ahead of potential vulnerabilities with access to timely software updates and patches for both HPE and selected third-party software products as they become available.
• Reliable Communication and Response: Enjoy the benefits of a 2-hour phone support service response time, alongside an included email support service, ensuring issues are resolved quickly and effectively.

Technical Details of the Product

• Service Duration: 3 Years
• Remote Support: Yes, includes remote technical support
• On-Site Service: Available when necessary for hardware repairs
• Software Support: Basic Software Support and Collaborative Call Management included for eligible software
• Third-Party Software Updates: Access to updates for selected non-HPE software products

How to Install

To install and activate your HPE Foundation Care Software Support + Technical Support, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE's website.
2. Obtain your service contract number and keep it handy for reference.
3. Contact HPE's customer support to register your service and confirm eligibility for hardware and software coverage.
4. Work with your IT team to ensure that all eligible products are configured to receive support and updates.
5. Utilize remote support services by reaching out to HPE whenever issues arise, following the guidelines provided in your service agreement.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care service?
  The service covers eligible HPE hardware and software products, along with select third-party solutions. For specific product eligibility, please check with HPE.
• How do I request technical support?
  You can request technical support by contacting HPE via the phone or email address provided in your service agreement. Ensure you have your service contract number ready for reference.
• What is the expected response time for support?
  HPE guarantees a 2-hour response time for phone support, ensuring that your issues are addressed promptly.
• Are software updates included in the service?
  Yes, you will have access to software updates and patches for both HPE products and eligible third-party software as they become available.
• Can I extend my service duration?
  Yes, you can renew your HPE Foundation Care service plan before the expiration date to continue receiving uninterrupted support.