HPE Foundation Care with CDMR - 1 Year - Warranty

The HPE Foundation Care with CDMR - 1 Year Warranty is an indispensable support service that significantly enhances the productivity and availability of your IT infrastructure. This comprehensive service solution from Hewlett Packard Enterprise (HPE) seamlessly integrates hardware and software support, ensuring that your critical systems operate smoothly and efficiently. With access to expert technical resources, you can have peace of mind knowing that any issues will be addressed promptly, minimizing downtime and disruptions to your operations.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT infrastructure is always available and operating at peak performance.
• Remote and On-Site Assistance: Benefit from remote diagnosis and technical support. If issues cannot be resolved remotely, HPE offers on-site hardware repair for covered products.
• Access to Software Updates: Stay current with the latest software features and security patches through remote technical support and access to critical software updates.
• Flexible Coverage Options: Choose from various service levels tailored to your business needs, including Next Business Day (NBD) support and 24x7 availability for immediate assistance.
• Peace of Mind: HPE Foundation Care protects your investment, offering reliable support even after the manufacturer's warranty has expired, ensuring continuous operation of your systems.

Technical Details of HPE Foundation Care with CDMR

• Service Duration: 1 Year
• Response Times: Various levels available, including Next Business Day (NBD) service.
• Support Channels: Telephone, web portal, and automated equipment reporting via HPE electronic remote support solution.
• Eligible Products: Defined by HPE for both hardware and software; includes selected third-party products.
• Availability: Coverage windows and service levels are subject to local availability.

How to Install HPE Foundation Care

Getting started with HPE Foundation Care is straightforward:

1. Purchase the HPE Foundation Care service through an authorized HPE sales office.
2. Register your eligible HPE hardware and software products with HPE to activate your coverage.
3. Access the HPE support portal to familiarize yourself with available resources and support options.
4. In case of an issue, report it through the designated support channels, and allow HPE's technical team to assist you.

Frequently Asked Questions

• What types of products are eligible for HPE Foundation Care? Eligibility may vary; please contact your local HPE sales office for details on which hardware and software products are included.
• What support options are available under HPE Foundation Care? You can choose from multiple service levels, including NBD and 24x7 support, based on your operational needs.
• How do I report an issue with my HPE products? Incidents can be reported via telephone, web portal, or automatically through the HPE electronic remote support solution.
• Will I receive updates for my software products? Yes, HPE Foundation Care provides access to software updates and patches for covered products.
• What happens if my hardware requires repair? If issues cannot be resolved remotely, HPE will arrange for on-site hardware repair as covered under your service agreement.