HPE Foundation Care with CDMR - 1 Year - Warranty

The HPE Foundation Care with CDMR - 1 Year Warranty is your go-to solution for optimizing the performance and reliability of your IT infrastructure. Designed to provide comprehensive support for both hardware and software, this service allows your IT team to address issues efficiently, assuring that expert assistance is only a call away. Ensure your critical systems remain operational with peace of mind from HPE’s trusted support.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers robust support for your hardware products, including remote diagnosis, on-site repair, and software troubleshooting. This enhances the overall availability of your IT systems, enabling seamless operations.
• 24/7 Access to Technical Resources: Enjoy round-the-clock assistance via phone or web portal. This ensures quick resolutions to incidents without delays, allowing your business to run smoothly at any hour.
• Customizable Service Levels: Tailor your support with three distinct service options—Next Business Day (NBD), 24x7, and Collaborative Call Management (CTR)—to best fit your operational requirements and response time needs.
• Software Updates and Patches: Stay ahead with the latest software enhancements through remote access to updates and patches, ensuring your systems are secure and up to date.
• Expertise in Third-Party Products: HPE Foundation Care extends support to select third-party products, providing a more comprehensive management solution for your entire IT environment.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: Next Business Day (NBD) or 24x7 options available
• Coverage: Remote diagnosis and on-site repair for eligible hardware products
• Software Support: Remote technical support and access to updates for covered software
• Incident Reporting: 24/7 availability via phone, web portal, or automated equipment reporting

How to Install

To activate your HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service through an authorized HPE sales representative.
2. Upon purchase, you will receive confirmation and details about your service coverage.
3. Ensure that all eligible HPE and third-party products are registered for support.
4. Familiarize your IT team with the incident reporting process via the web portal or phone.
5. For any setup or technical inquiries, contact HPE support for guidance.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The HPE Foundation Care service includes comprehensive support for both hardware and software, remote diagnosis, on-site repair, software updates, and access to HPE technical resources.
• How can I report an incident? Incidents can be reported 24/7 via telephone or through HPE’s web portal, or via automated equipment reporting if supported by your HPE electronic remote support solution.
• Can I customize my service level? Yes, HPE offers multiple service levels, including Next Business Day (NBD), 24x7 support, and Collaborative Call Management (CTR), allowing you to choose the best fit for your operational needs.
• Is support available for third-party products? Yes, support for selected third-party products is available, but it is subject to the availability of support information from the original manufacturer.
• How do I know if my product is eligible for coverage? Product eligibility may vary. Contact your local HPE sales office for detailed information regarding which products are covered under the HPE Foundation Care service.