HPE Foundation Care with CDMR - 1 Year - Warranty

Experience unparalleled support and peace of mind with the HPE Foundation Care with CDMR - 1 Year - Warranty. This comprehensive service offering from Hewlett Packard Enterprise (HPE) is meticulously designed to enhance the availability and reliability of your IT infrastructure. With a perfect blend of hardware and software support, HPE Foundation Care ensures your systems maintain operational efficiency, helping your business thrive in today's competitive environment.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your entire IT ecosystem is protected against disruptions.
• Expert Technical Support: Gain access to HPE's highly trained technical resources who work collaboratively with your IT team to resolve any hardware or software issues efficiently.
• On-Site Hardware Repair: In the event of a hardware failure, HPE Foundation Care offers on-site repair services, minimizing downtime and ensuring your operations continue smoothly.
• Software Updates and Patches: Stay current with the latest software enhancements and security updates through remote technical support and access to essential software patches.
• Flexible Support Options: Choose from various service levels, including Next Business Day (NBD), 24x7 support, and Collaborative Call Management, allowing you to tailor the service to your business needs.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Service Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Access to Remote Diagnosis and Support
• On-Site Hardware Repair Services
• Basic Software Support for eligible products
• Collaborative Call Management for selected third-party software

How to Install HPE Foundation Care

Installing HPE Foundation Care is straightforward. Follow these steps to get started:

1. Contact your local HPE sales office to verify product eligibility and service availability.
2. Once confirmed, finalize your purchase of HPE Foundation Care.
3. Set up an account on the HPE support portal if you do not already have one.
4. Provide necessary details regarding your IT infrastructure and the products you wish to cover.
5. After successful registration, you can access technical support and resources through the HPE portal.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware products and selected third-party software products. It is important to verify eligibility with your HPE sales representative.
• How do I report an incident under HPE Foundation Care? Incidents can be reported via telephone or the web portal, available 24/7. For products equipped with HPE's electronic remote support solutions, automated incident reporting is also available.
• What is the response time for support? Response times vary based on the service level chosen. The Next Business Day (NBD) service offers prompt telephone support, ensuring timely resolutions.
• Can I upgrade my service level later? Yes, you can upgrade your service level at any time. Please contact your local HPE sales office for more information on available upgrades.
• Is there a limit on the number of incidents I can report? There is no limit on the number of incidents you can report as long as they pertain to covered products under your HPE Foundation Care agreement.