HPE Foundation Care with CDMR - 1 Year - Warranty

The HPE Foundation Care with CDMR - 1 Year - Warranty is an essential service designed to help organizations maximize the uptime and performance of their IT infrastructure. This comprehensive support package offers a robust set of hardware and software services provided by Hewlett Packard Enterprise (HPE). With HPE's expert technical resources at your disposal, your IT team can efficiently resolve hardware and software issues, ensuring seamless operations and enhanced productivity.

• Comprehensive Support: HPE Foundation Care provides extensive coverage for both hardware and software, enabling your organization to tackle any technical challenges with confidence.
• Flexible Service Levels: Choose from three distinct service options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to your specific business needs.
• Rapid Response Times: Enjoy peace of mind with prompt support; the 4-hour phone response time ensures that your issues are addressed quickly, minimizing downtime.
• On-Site Hardware Repair: If remote diagnosis does not resolve your issue, HPE offers on-site hardware repair to ensure that your equipment is back up and running as soon as possible.
• Ongoing Software Updates: For software products covered under HPE Foundation Care, gain access to essential updates and patches, keeping your systems secure and up-to-date.

Technical Details of the Product

• Service Duration: 1 Year
• Support Coverage: Hardware and Software
• Response Time: 4 Hour Phone Support
• Availability: 24/7 for urgent technical issues
• Access to Software Updates: Included for covered products

How to Install

Installation of the HPE Foundation Care service is straightforward. Once you have purchased the service, follow these steps:

• Contact your local HPE sales office to confirm service eligibility for your hardware and software products.
• Ensure that your IT team is familiar with the HPE web portal for reporting incidents and accessing support resources.
• Communicate the service details and support levels to all relevant IT staff members.
• In case of any issues, utilize the 24/7 support line or web portal to report incidents and access technical resources.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  HPE Foundation Care includes comprehensive hardware and software support, remote diagnosis, on-site repair, and access to software updates.
• How do I know if my products are eligible for HPE Foundation Care?
  Contact your local HPE sales office for detailed information on service availability and product eligibility.
• What are the different service levels offered?
  HPE offers three service levels: NBD Service, 24x7 Service, and CTR Service, allowing you to select the option that best fits your operational needs.
• What is the response time for support?
  The service guarantees a 4-hour phone support response time for reported incidents.
• Can I access software updates for third-party products?
  Access to updates for third-party products is subject to the availability of information from the original manufacturer.