HPE Foundation Care with CDMR - 1 Year - Warranty

The HPE Foundation Care with CDMR - 1 Year - Warranty is an essential service designed to ensure the reliability and availability of your IT infrastructure. With comprehensive hardware and software support, this service provides your organization with the peace of mind needed to focus on growth and efficiency. HPE’s dedicated technical resources work together with your IT team to resolve any hardware or software problems swiftly, enhancing your system's performance and minimizing downtime.

• Comprehensive Support: HPE Foundation Care offers detailed hardware and software services tailored to boost the availability of your IT infrastructure, ensuring that you can operate seamlessly and efficiently.
• Expert Technical Assistance: Receive around-the-clock access to HPE’s expert technical resources who are ready to work with your IT team to solve issues with HPE and selected third-party products.
• Rapid Response: With multiple service-level options, including Next Business Day (NBD) and 24x7 service, you can choose the support that fits your operational needs for timely incident resolution.
• On-Site Hardware Repair: For hardware issues that require immediate attention, HPE Foundation Care includes on-site hardware repairs, minimizing any potential downtime.
• Software Updates and Patches: Stay ahead of cyber threats and ensure system stability by gaining access to software updates, patches, and remote technical support for eligible software products.

Technical Details of Product

• Service Duration: 1 Year
• Support Coverage: 24/7 availability for critical issues
• Service Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Remote Diagnosis: Available for both hardware and software products
• On-Site Support: Included for covered hardware products

How to Install

To install and set up HPE Foundation Care, please follow the steps below:

1. Contact your local HPE sales office to determine product eligibility and select appropriate service levels.
2. Once your service is confirmed, ensure that your hardware and software configurations meet the eligibility requirements.
3. Register your products with HPE via their customer portal, providing all necessary product information.
4. Familiarize your IT team with the HPE support portal for seamless communication and incident reporting.
5. Utilize the proactive monitoring and reporting tools provided by HPE to manage incidents effectively.

Frequently Asked Questions

What is HPE Foundation Care?

HPE Foundation Care is a service that offers comprehensive hardware and software support to enhance system availability and performance for HPE and selected third-party products.

What are the service-level options available?

HPE offers three service-level options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to choose support based on your business needs.

Is on-site support available?

Yes, on-site support is included for eligible hardware products to ensure rapid resolution of issues that cannot be resolved remotely.

Can I report incidents at any time?

Yes, incidents can be reported to HPE via telephone or web portal 24 hours a day, 7 days a week, ensuring you have access to support whenever you need it.

How do I access software updates?

As part of the HPE Foundation Care service, you will receive remote technical support and access to the latest software updates and patches for covered products.