Description
Ensure the optimal performance and reliability of your IT infrastructure with the HPE Foundation Care with CDMR - Post Warranty - 1 Year. This comprehensive service offers extensive hardware and software support, empowering your IT team to focus on strategic initiatives while HPE's expert resources address any technical challenges. From remote assistance to on-site repairs, this warranty is tailored to meet the demands of modern businesses, ensuring that your systems run smoothly and efficiently.
- Comprehensive Support: HPE Foundation Care delivers extensive hardware and software services, maximizing the availability and performance of your IT infrastructure.
- Remote and On-Site Assistance: Enjoy the benefits of remote diagnosis and support, along with on-site hardware repair when necessary, to significantly minimize downtime and disruptions.
- Basic Software Support: The service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, enhancing your software management capabilities and overall productivity.
- 24/7 Support Accessibility: Access HPE's robust support services around the clock, allowing you to report incidents at your convenience, whether day or night.
- Flexible Service Levels: Choose from various reactive support levels tailored to meet your specific business and operational needs, including Next Business Day service options that fit your schedule.
Technical Details of the Product
Service Type: Post Warranty
Support Duration: 1 Year
Availability: Remote diagnosis, on-site support, and electronic access to essential product information
Support Coverage: HPE hardware and selected third-party products
Service Levels:
- HPE Foundation Care NBD Service
- HPE Foundation Care 24x7 Service
- HPE Foundation Care CTR Service
How to Install
Installing HPE Foundation Care with CDMR is a streamlined process designed for efficiency:
- Contact your local HPE sales office to verify eligibility and select your preferred service level.
- Once your service is confirmed, HPE will guide you through the necessary setup procedures, including registration of your hardware and software products.
- Activate your service by following the provided instructions, ensuring that your IT team has access to the required support resources.
- Familiarize your staff with the incident reporting channels available via telephone or web portal.
- Enjoy peace of mind, knowing that HPE support services are just a call or click away.
Frequently Asked Questions
What is HPE Foundation Care? HPE Foundation Care is a comprehensive service that provides both hardware and software support for Hewlett Packard Enterprise products, enhancing the availability and reliability of your IT infrastructure.
What is included in the support services? The support services include remote diagnosis, on-site hardware repair, basic software support, collaborative call management for selected non-HPE software, and access to software updates and patches.
Are there different service levels available? Yes, HPE offers three distinct service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, allowing you to choose the best level of support that meets your operational needs.
How can I report an incident? Incidents can be reported to HPE via telephone or web portal, available 24/7, or through automated equipment reporting using the HPE electronic remote support solution.
What is the duration of the service? The HPE Foundation Care with CDMR is available for a duration of 1 year, providing you with ample coverage and support to keep your systems running smoothly.
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