HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty

The HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty is an indispensable service package tailored for businesses looking to maintain their IT infrastructure's reliability and efficiency after the warranty period. This comprehensive support plan ensures that your hardware and software systems remain operational, allowing you to concentrate on your core business activities. With dedicated assistance from Hewlett Packard Enterprise (HPE), you can resolve any issues that surface with confidence, knowing experienced technical resources are just a call away.

• Comprehensive Support: Gain access to exceptional hardware and software support, ensuring your systems run smoothly. HPE’s skilled technicians are ready to assist you in resolving issues with HPE products and select third-party software, minimizing disruptions to your business.
• Remote Diagnostics and On-Site Repair: Enjoy peace of mind through HPE's remote diagnostic capabilities, coupled with on-site hardware repairs when necessary. This feature significantly reduces downtime, enhancing the availability of your systems.
• Software Updates and Technical Support: Stay up-to-date with remote technical support for eligible software products, along with access to the latest updates and patches. This ensures optimal performance and security for your software environment.
• Flexible Service Level Options: Customize your support experience by selecting from a range of service levels including HPE Foundation Care NBD Service, 24x7 Service, and CTR Service. Each option is specifically designed to accommodate your business requirements and operational needs.
• 24/7 Incident Reporting: Report incidents anytime through various channels, including telephone and web portal. With HPE's electronic remote support solution, you can access continuous support, ensuring your systems are consistently monitored and maintained.

Technical Details of Product

• Duration: 1 Year
• Service Levels: NBD Service, 24x7 Service, and CTR Service
• Response Time: 4 Hour Telephone Support
• Support Coverage: Hardware and Software
• Available for: Eligible HPE hardware and third-party products

How to Install

To install the HPE Foundation Care service:

1. Contact your local HPE sales office to determine product eligibility and service availability.
2. Select the appropriate service level that best aligns with your organization’s operational needs.
3. Once your selection is confirmed, HPE will provide the necessary documentation and instructions for service activation.
4. Document all relevant hardware and software details for seamless support.
5. Begin utilizing the service by reporting any issues through the designated contact methods provided by HPE.

Frequently Asked Questions

• What does the HPE Foundation Care service provide? The HPE Foundation Care service offers comprehensive hardware and software support, including remote diagnosis, on-site repairs, and access to software updates and patches.
• How do I report an incident? Incidents can be reported via telephone or web portal, or through an automated equipment reporting event using HPE's electronic remote support solution, available 24/7.
• What are the service levels available? The service levels available include HPE Foundation Care NBD Service, 24x7 Service, and CTR Service, allowing you to choose the best fit for your business requirements.
• Can I get support for third-party software? Yes, support for select third-party software is available, contingent on the information and availability from the original software manufacturer.
• How quickly can I expect a response for support? The standard response time for telephone support is within 4 hours, ensuring timely assistance and minimal disruption to your operations.