HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty

The HPE Foundation Care with CDMR - Post Warranty is designed to extend the life and performance of your IT infrastructure. This comprehensive service provides both hardware and software support, ensuring that your systems remain operational and efficient. With HPE's expert technical resources available to assist you, you can tackle any hardware or software challenges head-on while minimizing downtime. Whether you need remote diagnosis, on-site repairs, or access to critical software updates, HPE Foundation Care is your go-to solution for maximizing the availability of your IT assets.

• Comprehensive Support: Gain access to both hardware and software support, empowering your IT team to address any issues quickly and effectively.
• Flexible Service Levels: Choose from various service levels, including Next Business Day (NBD), 24x7 support, and Collaborative Call Management to suit your operational needs.
• On-Site Repairs: For covered hardware products, HPE provides on-site hardware repair services to ensure your systems are back up and running without delay.
• Remote Technical Support: Benefit from remote diagnosis and support, allowing your team to resolve issues from anywhere at any time.
• Access to Software Updates: Stay current with the latest software updates and patches to maintain the security and functionality of your systems.

Technical Details of HPE Foundation Care with CDMR - Post Warranty

• Service Duration: 1 Year
• Support Coverage: Remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates.
• Service Availability: 24/7 support for critical issues, with various response times based on selected service level.
• Eligibility: Service availability may vary; contact HPE for details on product eligibility.
• Reactive Support Levels: Options include HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.

How to Install HPE Foundation Care with CDMR

Installing HPE Foundation Care with CDMR is straightforward:

1. Contact your local HPE sales office to confirm product eligibility and select your desired service level.
2. Purchase the HPE Foundation Care service, ensuring you have all necessary product details and serial numbers at hand.
3. Once your order is confirmed, HPE will provide you with access details to technical support resources and documentation.
4. Familiarize your IT staff with the available support channels to maximize the benefits of the service.
5. In case of issues, report them via the HPE telephone hotline or web portal available to you.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware and selected third-party software products. Contact HPE for specific eligibility details.
• What is the response time for support?
  Response times vary depending on the selected service level. Options include Next Business Day (NBD) and 24/7 support for critical issues.
• Can I upgrade my service level after purchasing?
  Yes, you can contact HPE to explore options for upgrading your service level based on your changing business needs.
• How do I access software updates?
  Software updates and patches are accessible through your HPE support portal, which you can access once your Foundation Care service is active.
• Is on-site support included?
  Yes, on-site hardware repair is available for covered products as part of the HPE Foundation Care service.