HPE Foundation Care with CDMR - Renewal - 1 Year - Warranty

Introducing the HPE Foundation Care with CDMR - Renewal - 1 Year - Warranty, your trusted partner in ensuring the reliability and availability of your IT infrastructure. This comprehensive service from Hewlett Packard Enterprise (HPE) is designed to provide extensive hardware and software support, allowing your IT team to focus on core business operations while we handle the technical challenges that arise. With a commitment to excellence, HPE Foundation Care offers peace of mind, knowing that you have expert assistance when you need it the most.

• Comprehensive Support: The HPE Foundation Care service encompasses both hardware and software support, ensuring seamless integration and functionality of your entire IT ecosystem.
• Remote and On-Site Assistance: Enjoy the convenience of remote diagnosis and support, alongside on-site hardware repair when necessary, minimizing downtime and enhancing operational efficiency.
• Access to Software Updates: Stay ahead with essential software updates and patches, ensuring that your systems are secure and running optimally at all times.
• Flexible Service Levels: Choose from a variety of service level options tailored to meet your business needs, including HPE Foundation Care NBD Service, 24x7 Service, and CTR Service.
• 24/7 Incident Reporting: Report any incidents through telephone or web portal anytime, ensuring that your IT issues are addressed promptly, 24 hours a day, 7 days a week.

Technical Details of the Product

• Service Duration: 1 Year
• Warranty Type: Renewal
• Support Types: Hardware and Software Support
• Response Time for Phone Support: 4 Hours
• Coverage Windows: Subject to local availability for both hardware and software support.

How to Install

To install and activate your HPE Foundation Care with CDMR service, follow these steps:

1. Purchase the Service: Contact your local HPE sales office to purchase the HPE Foundation Care with CDMR service.
2. Receive Confirmation: After your purchase, you will receive confirmation and details regarding your service coverage.
3. Access Support Portal: Set up an account on the HPE support portal for easy access to support resources and incident reporting.
4. Train Your Team: Brief your IT team on how to utilize the service effectively, including incident reporting and accessing software updates.
5. Monitor and Maintain: Regularly monitor your systems, utilizing HPE resources and support as needed to maintain high availability and performance.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes remote diagnosis, on-site hardware repair, software updates, and access to HPE's technical support team.
• How do I report an incident? You can report incidents via telephone or through the HPE support web portal, available 24/7.
• Can I customize my service level? Yes, HPE offers several service level options that can be tailored to meet your specific operational needs.
• Is support available for third-party products? Yes, support for third-party products is available subject to the availability of information from the original manufacturer.
• What happens when my 1-year warranty expires? You can renew your HPE Foundation Care service for continued support and protection for your IT systems.