HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care with Comprehensive Defective Material Retention - your ultimate solution for maintaining the reliability and efficiency of your IT infrastructure. Designed specifically for businesses that depend on HPE hardware and software products, this extended service plan ensures that your systems remain operational and supported. With a commitment to exceptional service, HPE Foundation Care provides a robust framework to address all your technical needs, enhancing your organization's productivity and minimizing downtime.

• Comprehensive Support: Gain access to expert technical resources from Hewlett Packard Enterprise, ensuring that your IT team can resolve hardware and software issues swiftly and efficiently.
• On-Site Repair Services: Enjoy peace of mind with on-site hardware repair included as part of the service, allowing for rapid resolution of issues that cannot be fixed remotely.
• Remote Diagnosis and Troubleshooting: Benefit from advanced remote technical support that enables timely diagnosis and troubleshooting of hardware and software problems.
• Defective Material Retention: Take advantage of the comprehensive defective material retention service, which allows you to retain defective parts for further analysis and improves future preventative measures.
• Fast Response Times: Experience a 4-hour parts and labor service response time, ensuring that your technical issues are resolved quickly to maximize system uptime.

Technical Details of the Product

The HPE Foundation Care service is designed to cover eligible HPE hardware and software products. The service duration extends for 1 year and includes access to updates and patches for third-party software products supported by HPE, as they become available from the original manufacturers.

How to Install

Installation of the HPE Foundation Care service is straightforward:

1. Contact your HPE representative to confirm eligibility for your specific HPE hardware and software products.
2. Complete the required documentation to activate your service plan.
3. Once activated, familiarize your IT team with the support resources available through HPE Foundation Care.
4. For hardware issues, utilize the remote diagnosis tools for initial troubleshooting, and escalate to on-site support as needed.

Frequently Asked Questions

What types of products are eligible for HPE Foundation Care?

HPE Foundation Care supports a wide range of HPE hardware and selected third-party software products. Contact HPE for a detailed list of eligible products.

What is the duration of the service plan?

The HPE Foundation Care service is offered for an extended duration of 1 year, ensuring consistent support and reliability for your IT infrastructure.

Is on-site repair included in the service?

Yes, on-site hardware repair is included as part of the HPE Foundation Care service, providing you with convenient and efficient support when needed.

How do I obtain software updates under this service?

HPE provides access to software updates and patches for eligible software products as they are released by the original manufacturers, ensuring your systems remain up-to-date.

What advantages does the Comprehensive Defective Material Retention offer?

This service allows you to keep defective materials for further assessment, enabling your IT team to analyze issues and enhance future performance and reliability.