HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is a robust extended service plan designed to provide you with reliable support and peace of mind. Over a three-year duration, this service ensures that your technology remains operational and efficient, minimizing downtime and maximizing productivity for your business.

• 24 x 7 x 4 Hour On-Site Support: Access to expert assistance around the clock, ensuring that any technical issues are resolved swiftly, typically within four hours.
• Comprehensive Defective Material Retention: This service plan includes the retention of defective materials, allowing you to keep critical components for your records or future use, reducing waste and enhancing sustainability.
• Parts Replacement Included: The service covers parts replacement, so any necessary components can be quickly and easily swapped out, ensuring your systems are back up and running with minimal delay.
• Physical Service Type: This service offers a physical on-site maintenance approach, providing a hands-on solution that enhances usability and efficiency while addressing issues directly in your environment.
• Cost-Effective Parts & Labor Services: With the inclusion of both parts and labor, this service plan helps minimize your inventory costs while ensuring maximum reliability and dependability for all your technical needs.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Support Availability: 24/7
• Response Time: 4 Hours On-Site
• Service Features: Parts Replacement, Comprehensive Material Retention

How to Install

Installing the HPE Foundation Care service is a straightforward process. First, ensure that you have all necessary documentation and service agreements in place. Contact HPE support to schedule an initial assessment, where a technician will come to your site to evaluate your systems and configure them to be covered under the service plan. Once the assessment is complete, you will receive confirmation of coverage and instructions for accessing on-site support as needed.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?

  The service includes 24/7 on-site support, parts replacement, and comprehensive defective material retention over a three-year period.

• How quickly can I expect service?

  The service guarantees a response time of four hours for on-site support once a service request has been initiated.

• Can I retain defective materials?

  Yes, the service includes defective material retention, allowing you to keep critical components for your records or future use.

• Is there a limit to parts replacement?

  No, the plan covers necessary parts replacement as part of the service, ensuring minimal downtime for your systems.

• How do I initiate a service request?

  You can initiate a service request by contacting HPE support directly, either through their website or customer support line.