HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is an extended service plan designed for organizations that prioritize uptime and reliability. With this 3-year service contract, you can ensure your IT infrastructure remains operational and efficient. This offering not only provides around-the-clock support but also includes parts and labor to minimize downtime and enhance productivity.

• Comprehensive Support: Enjoy 24/7 technical support, ensuring that expert help is always just a call away, no matter when issues arise.
• Rapid Response Time: With a 4-hour on-site service commitment, you can trust that any problems will be addressed quickly, helping to maintain system performance and reliability.
• Parts Replacement Service: The plan includes a parts replacement service that covers all defective materials, reducing the burden of unexpected expenses and ensuring your operations continue smoothly.
• Reliable On-Site Service: HPE provides on-site service for added reliability, which is essential for businesses that cannot afford to have their systems down for extended periods.
• Cost-Effective Maintenance: By including both parts and labor in the service contract, the HPE Foundation Care helps minimize inventory costs while maximizing dependability.

Technical Details of the Product

- Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
- Service Duration: 3 Years
- Support Availability: 24 x 7
- On-site Service Response Time: 4 Hours
- Coverage: Parts and Labor Included

How to Install

To initiate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care service plan through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation and service contract details via email.
3. Contact HPE customer support to register your service contract and provide necessary device information.
4. Familiarize yourself with the service terms and conditions to understand the scope of support provided.
5. Keep your service contract details handy for quick reference during service requests.

Frequently Asked Questions

Q: What does the 4-hour response time mean?
A: The 4-hour response time indicates that HPE will have a technician on-site to assist with your issue within four hours of your service request, ensuring minimal disruption to your operations.

Q: Is there a limit to the number of service calls I can make?
A: No, there is no limit to the number of service calls you can make during the service contract period, as long as the issues are covered under the terms of your plan.

Q: What types of defects are covered under this service plan?
A: The service plan covers defects in materials and workmanship as specified in the HPE warranty terms, including parts that fail under normal operating conditions.

Q: Can I renew my service contract after the initial 3 years?
A: Yes, you can renew your HPE Foundation Care service contract for additional years. Be sure to contact your HPE representative for renewal options before your current contract expires.

Q: How do I contact support if I encounter any issues?
A: You can reach HPE support through the contact information provided in your service contract. Support is available 24/7 for any technical assistance you may require.