HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

Introducing the HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service, a premium solution designed for businesses seeking reliable and efficient IT support. This service guarantees that your organization remains operational with minimal downtime, providing robust technical assistance and peace of mind for three full years. Trust in our dedicated service to maintain smooth and uninterrupted business operations.

• Comprehensive Support: Enjoy 9 x 5 support with next business day on-site service, ensuring your technical issues are resolved quickly and efficiently.
• Parts Replacement Service: Benefit from included parts replacement, which helps you address hardware failures swiftly, reducing the potential for prolonged operational hiccups.
• On-Site Assistance: Our professionals arrive at your location to limit downtime to the absolute minimum, so your critical systems stay up and running.
• Cost-Effective Solutions: Minimize your inventory costs with our parts and labor service characteristics, providing reliable support without compromising on quality.
• Timely Response: With next business day response time for parts and labor, experience increased dependability and timely service completion that boosts productivity.

Technical Details

• Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
• Service Duration: 3 Years
• Service Availability: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day for Parts and Labor
• Support Type: On-site Maintenance
• Included Services: Parts Replacement, Technical Support

How to Install

To maximize the benefits of your HPE Foundation Care service, follow these steps for installation:

• Ensure that your HPE hardware is registered for support service.
• Contact HPE support to initiate your extended service contract.
• Once activated, familiarize your IT staff with the support protocols outlined in the service agreement.
• Maintain regular communication with HPE support to understand service updates, parts availability, and troubleshooting procedures.
• Keep documentation of all service interactions for easy reference in future support requests.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes comprehensive technical support, parts replacement, and on-site maintenance to ensure your IT environment operates smoothly.
• How quickly can I expect service after contacting support?
  The service guarantees next business day response for parts and labor, ensuring that your issues are addressed promptly.
• Is there a limit to the number of service calls I can make?
  No, there are no limits on service calls as long as they pertain to covered issues under the service agreement.
• Can I upgrade my service level during the contract period?
  Yes, you can discuss potential upgrades with your HPE representative to match your evolving business needs.
• What are the hours of support for this service?
  The HPE Foundation Care service provides support from 9 AM to 5 PM, Monday through Friday, excluding holidays.