HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

HPE Foundation Care with Comprehensive Defective Material Retention is an extended service plan designed to provide your IT infrastructure with the reliability and support it needs to operate at peak performance. With a commitment to maximizing uptime and minimizing disruptions, this service enables businesses to focus on their core operations while ensuring their technology is well-supported. This comprehensive 3-year service offering encompasses both hardware and software solutions, making it an essential investment for organizations relying on HPE and selected third-party products.

• Comprehensive Support: HPE Foundation Care provides unparalleled support, with direct access to HPE technical resources who work collaboratively with your IT team to swiftly resolve hardware and software issues.
• On-Site Hardware Repair: In the event of hardware failures, HPE offers on-site repair services, ensuring that your business experiences minimal downtime and disruption.
• Remote Diagnosis: Enjoy the convenience of remote diagnosis and support, allowing swift identification of issues without the need for an on-site visit.
• Comprehensive Defective Material Retention: This unique feature allows for the retention of defective materials, enabling businesses to handle mishaps effectively and ensuring that you always have the necessary components on hand.
• 4-Hour Parts and Labor Response Time: With an impressive 4-hour response time for parts and labor, HPE ensures that urgent repairs are addressed quickly, contributing to enhanced operational efficiency.

Technical Details of HPE Foundation Care

• Service Duration: 3 Years
• Service Coverage: Hardware and Software support for HPE and selected third-party products
• Response Time: 4 Hour Parts and Labor
• Support Includes: Remote technical support, access to software updates and patches for eligible products
• Defective Material Retention: Included for covered hardware products

How to Install HPE Foundation Care

Installing the HPE Foundation Care service is straightforward. Follow these steps to get started:

1. Purchase the HPE Foundation Care service plan from an authorized HPE reseller or directly from HPE.
2. Provide your HPE product details to HPE to confirm eligibility for support and maintenance.
3. Once confirmed, HPE will set up your service account and provide you with a unique service agreement number.
4. Familiarize your IT team with the service terms, response times, and how to access support.
5. Utilize the HPE support portal to manage service requests and access updates as needed.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service?
  HPE Foundation Care covers both HPE hardware and software, as well as selected third-party products. For specific eligibility, please consult with HPE.
• What is the process for obtaining support?
  Support can be accessed through the HPE support portal or by contacting HPE directly via phone or email. Your service agreement number will expedite the process.
• Can I include additional software products under this service?
  Yes, some non-HPE software may be eligible for coverage under HPE Foundation Care. Please contact HPE for details on specific software products.
• How does defective material retention work?
  Defective material retention allows you to keep any faulty hardware components, ensuring you have parts on hand to manage repairs quickly.
• What is the expected response time for service requests?
  HPE guarantees a response time of 4 hours for parts and labor, ensuring urgent issues are addressed promptly.