HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Foundation Care with Comprehensive Defective Material Retention is an essential service designed to enhance the performance and reliability of your IT infrastructure. With this extended service, you can ensure that your hardware and software are supported by industry-leading technical expertise, ensuring minimal downtime and maximum productivity for your organization. This three-year service plan not only covers a wide range of HPE products but also includes additional features to keep your systems running smoothly and efficiently.

• Comprehensive Coverage: The HPE Foundation Care service encompasses extensive hardware and software support, ensuring that all eligible HPE products receive optimal care. This includes remote diagnosis and on-site hardware repair when necessary, extending your operational efficiency.
• Defective Material Retention: Enjoy peace of mind with the Comprehensive Defective Material Retention feature. This service allows you to retain defective parts, providing a reliable solution to safeguard your investment and enhancing your operational workflow without incurring additional costs.
• Timely Support: With a guaranteed 4-hour response time for parts and labor, you can trust that any issues will be addressed promptly by HPE technicians, reducing potential downtime and allowing your business to maintain productivity.
• Access to Software Updates: HPE Foundation Care includes access to essential software updates and patches. This ensures that your systems remain secure and efficient, taking advantage of the latest features and enhancements available.
• Three Years of Extended Service: The comprehensive service lasts for a full three years, allowing your organization to operate with confidence, knowing that expert support is just a call away, and predictable costs are established for budgeting purposes.

Technical Details of the Product

• Service Type: HPE Foundation Care with Comprehensive Defective Material Retention
• Service Duration: 3 Years
• Response Time: 4-Hour Parts and Labor
• Coverage: HPE hardware, eligible third-party products, and software
• Support Types: Remote technical support, on-site hardware repair, software updates

How to Install

To utilize the HPE Foundation Care service, follow these steps:

1. Contact HPE or your HPE account representative to confirm eligibility for the Foundation Care service.
2. Once confirmed, ensure that your hardware and software configurations are documented and readily available for the support team.
3. In case of any hardware or software issues, reach out to HPE support via the designated contact methods provided during your service registration.
4. Follow the instructions provided by the HPE technicians to facilitate remote diagnosis or to schedule an on-site visit.
5. Stay updated with the software patches and updates provided by HPE to ensure your systems are operating optimally throughout the service duration.

Frequently Asked Questions

Q: What types of products are covered under HPE Foundation Care?
A: HPE Foundation Care covers eligible HPE hardware products, selected third-party products, and software, providing extensive support for your IT infrastructure.

Q: Is on-site support included in this service?
A: Yes, HPE Foundation Care includes on-site hardware repair if remote diagnosis indicates a need for physical intervention.

Q: How does Comprehensive Defective Material Retention benefit my organization?
A: This feature allows you to retain defective parts without additional costs, ensuring operational continuity and reducing the impact on your budget.

Q: What is the typical response time for support?
A: HPE guarantees a 4-hour response time for parts and labor, allowing for quick resolution of issues and minimizing downtime.

Q: Can I access software updates during the service period?
A: Yes, the HPE Foundation Care service includes access to important software updates and patches for covered products.